Mobile Apps

How to update your eBay app

If your eBay app is requiring an update here are the steps to get updated. We recommended you install any system updates that are available for your device. iOS - Delete the eBay app from your phone Open the iOS app store Search for eBay Install eBay...

Resolved! Update to app

Been using eBay for years and it now won’t update app because it says I need ios16 which I cannot get on my phone.

not able to make purchase

i have money in my account and all the info is right and it keeps saying payment can’t be processed

Classic site

Needs to be accessible- mobile site has too many limitations

Not able to make a purchase

Having trouble making purchases. Both my debit card and credit were not accepted. My financial institution does not see the Failed transactions either.

IOS bid notifications working

Bid notifications are no longer coming through. All other push notifications work. have done the following: - deleted/reinstalled app- toggled all notifications on and off on both phone settings and in the apps settings- phone turned on and off- all ...

Return label

I can’t find on the mobile app how to get the return label. Help!

Saved search causes app crash

Randomly started crashing and rebooting app when I click on the saved option along the top.However, when I click into search, then saved it works. Tried uninstalling and reinstalling with no luck.

Payment

Won’t let me pay says error

Paypal credit

Unable to pay with PayPal credit, contacted PayPal and my account is fine !

Payment didn't go through

I've tried to pay with various cards even PayPal and nothing worked. I've called customer service 6 times and they weren't any help. One said it was the seller. Another said they would create a ticket for IT BUT I wouldn't get a response to just keep...

New update doesn’t show newly listed items

After updating the app with newest update my newly listed items aren’t showing up. I’ve deleted, reinstalled the app and same problem persists.

iPad app crash when Feed is selected

The iPad app is crashing when “Feed” is selected

Natural Disasters

It would help if your website and App. would remind people of impending natural disasters were to affect a given area for both buyers and sellers to be aware of disrupped service.

Wrong address

I noticed somehow my primary address is changed, I guess I was hacked? please advise, I try changing my address but keeps going back to some Miami address.

PayPal payment

Hi This is Mohammad Nabi Ahmadzai and I am here to let you know that I don’t have any PayPal account but the eBay automatically listed my email as my paypal payment address and and I had an item to sell the buyer told me that he had payed through Pay...

Recommended to buy things that I never searched for

I keep on getting recommendations on Sony cameras but I have never looked for one. I think I’ve been hacked. I’m going to deactivate my ebay account again if this doesn’t stop.