Mobile Apps

How to update your eBay app

If your eBay app is requiring an update here are the steps to get updated. We recommended you install any system updates that are available for your device. iOS - Delete the eBay app from your phone Open the iOS app store Search for eBay Install eBay...

Resolved! Update to app

Been using eBay for years and it now won’t update app because it says I need ios16 which I cannot get on my phone.

Saved Searches Indicate New Listings but Items are Not New

My saved searches indicate new listings/items are available, but Items are Not New. This just started this morning. Can this be fixed in the eBay app?

Resolved! Credit card

Why is eBay not accepting my credit card

Contacting eBay

How do they ahold of someone about an email address

Saved search problems

Saved search has two new problems: 1. blue dot shows in saved search items as new listings even when I have already viewed the listings. 2. format for saved searches does not save. I usually keep my saved search in alphabetical order and this format ...

Unable to access listings/Listings that were promoted no longer are

So. For a while now when accessing certain listings I get a page indicating that the the listing is no longer active (screenshot attached). These are listings that are actively being sold, so this is specific to the App on the seller side, as I chec...

Resolved! Ebay app for iPhone 6

Good morning. I hope some body can help me. I was using an iPhone 8, now I’m using iPhone 6 that I have as a spare, but when I tried to download the Ebay app, only shows the app but doesn’t download or open, it says por oís 10 or later. I don’t know ...

Not able to access listings

Hello,This issue has been happening for a while now. I have reported to no avail. When accessing certain LIVE listings on the App, I am not able to access them from anywhere. They are listed In the store and and any where else. I just can’t do anyth...

Purchased items not marked as delivered on android app

Since August 2020 my items purchased are not shown as delivered, only as dispatched.When selecting 'Leave feedback' in Purchases, screen opens up full view of item purchased with step 3 delivered blank.If I then select the three dots next to the item...

Payment.

For whatever reason it’s making me out in my credit card info with every single purchase even though I’ve had the same credit card stored for a long time

Issue w/listing | app not saving changes to "item specifics"

When creating a new listing eBay prepopulates some of the "item specifics". Sometimes these aren't applicable so I change them. However, when I was changing them tonight on the app it wasn't saving the changes. I tried saving the changes after each c...

Watch screen won’t open.

I can’t access my watch screen and when I try to go to it,a grey heart appears in the center.

Disable translation option is not working on iOS.

It’s annoying. Very annoying.Brazilian Portuguese is not the same as Portugal’s Portuguese.And the translation is awful.Even what is not an auto-translation has been poorly translated.Just let people choose the language they want to use (through conf...

HK credit card fail?

I am in HK . I want to use HK credit card to buy ebay product and send from USA to USA but always fail payment. Do u know whats the reason? thanksmandy

Changing shipping address

When I sell an item and go to purchase the shipping label through eBay, it only give me my old address as an option to use. It won’t let me add another address either. I changed my address multiple time to my current address and it doesn’t work. Supe...