Mobile Apps

How to update your eBay app

If your eBay app is requiring an update here are the steps to get updated. We recommended you install any system updates that are available for your device. iOS - Delete the eBay app from your phone Open the iOS app store Search for eBay Install eBay...

Resolved! Update to app

Been using eBay for years and it now won’t update app because it says I need ios16 which I cannot get on my phone.

eBay takes my money and I don’t even use the app anymore

EBAY!!! You keep taking my money rather it’s 1-10 dollars every month I don’t want you to take it anymore I have tried countless times to sign out and delete the app or see if I can remove my card none of that works please contact me so we can talk a...

Not able to add photos from Photo Library

I have encountered a problem with an issue that I cannot add photos. I have deleted the listing and relisted it for new photos, but, however, I am unable to add photos from my library, but only take new photos. Please fix the app.

Signed in to ebay with a different user name

I opened my ebay app and my username had changed up top. I didnt think anything of it. Used it as notmal for 3 months. Order something and it all delivered just fine. Now today i signed in and my user name had returned to what it was before the chang...

Can't select multiple brands now

Updated my ebay finally & can no longer refine more than one brand, which I could always search for multiple brands before and can still do on desktop.

Purchase

I can not make any purchases none of my credit cards go through can you help me fix this issue

Payment issues

I paid for the device because the money has been taken out but it’s not showing that the phone is purchased and I really need that phone

Sort by Bid Count

Since the beginning of time, well from the very first release of the app anyway, the ability to sort an auction search results by bid count has come and gone from the app numerous times. It’s never made it for any significant period of time. Typicall...

Too many scammers

too many scammers trying to purchase through text like people don’t get ripped off like that. It’s so frustrating

Mobile app opens all eBay links

I have set it to ask me if I want to. It is set that way yet it refuses to work.

I keep getting offers from people with the same zip code sending me offers

I have checked online and it’s verified to be a scam . Please report

I can not print my labels

When I tried to print my label, the system told me to go on the site and complete billing agreement but I couldn’t find it. Please help. Thanks

Payment method

I tried to pay many times with my usually debit card, I made shopping with that before and this time I couldn’t complete the payment, the app suggest me again and again a new payment method and I don’t have an other one, please fix this.

Can't set up shipping in app

After the latest update my app will no longer allow me to "sell on like this" and set the shipping parameters. So for every listing I do this way I have to save as draft and go finish online later. Loved the app and it's convent features but this is ...

Returns

One Paige says item returned and one page says please put tracking information but I used the eBay method to ship why do I have to enter it if it automatically did it I shipped it out weeks ago and haven’t received my refund....