Mobile Apps

How to update your eBay app

If your eBay app is requiring an update here are the steps to get updated. We recommended you install any system updates that are available for your device. iOS - Delete the eBay app from your phone Open the iOS app store Search for eBay Install eBay...

Resolved! Update to app

Been using eBay for years and it now won’t update app because it says I need ios16 which I cannot get on my phone.

Purchase Oder gets Doubled

Hello, when I buy an item on the iOS eBay 6.9.5 app I’ll hit Buy it Now then Pay Now which places the order. But after those steps it will show me a screen that says “You have committed to buy this item” (pic below) under which Pay Now is highlighted...

Filtering Searches doesn’t work.

So I’m trying to find a Nintendo brand Wii remote so in the filter I selected Nintendo only. Now I understand that the sponsor items will show but why do the unbranded when I didn’t add them into the search and they do have an option. This is very an...

eBay refuse to help me

The seller shipped my item to wrong address he took my money just like that when I call fedex the item was delivered to wrong address I never change my address on eBay I used same one nobody try to call fedex and check with them seller or eBay this i...

Refund

Want a refund on order 20-06224-07134

Gift cards

I can’t find out the balance of my gift cards .it lets me punch in code on card but won’t let me go any further

PayPal not working

My PayPal is not working not sure why

Email

My email is incorrect in the APP. Been waiting for IT to fix it for several days

iPad OS app loses touch sensitivity on right side of screen when locked in landscape mode

Very often, when the iPad is locked in landscape mode, the app loses touch-sensitivity on the right side of the screen, maybe in the rightmost 1-2 inches. It is not related to an ipad physical problem, I am certain it is the app

Not letting me pay

ive been trying to pay for items but it keeps saying to try again I have tried PayPal and all my cards

Bids

I am unable to send or accept offers

How to handle multi item orders from buyers who cannot request an invoice on the app?

We know the ebay app does not offer buyers the ability to request an invoice when buying multiple items from us. What is your SUCCESSFUL WORKAROUND? Right now with the holidays my traffic is at the annual peek, but I have started losing sales because...

Sold Items. “Buyer hasn’t paid” then below stuck on “Payment Initiated”

I have several sold listings. On my screen it shows “Buyer hasn’t paid” but below that also says “Payment Initiated”. I reached out to a buyer who screen shot that he had indeed paid with PayPal. But nothing is showing in my PayPal. Problem seemed to...

“Save for later” option when trying to sell an item does not actually safe your item it deletes it

Why doesn’t my item save when I click save for later???

Ebay App Crashes

Using a Oppo R11s with Android 7.1.1, and until I noticed yesterday, the app worked fine. Now it crashes whenever it boots up. I Reinstalled it and it worked until I logged in. Crashes resume again after logging in, tried clearing cache and data to n...