Mobile Apps

How to update your eBay app

If your eBay app is requiring an update here are the steps to get updated. We recommended you install any system updates that are available for your device. iOS - Delete the eBay app from your phone Open the iOS app store Search for eBay Install eBay...

Resolved! Update to app

Been using eBay for years and it now won’t update app because it says I need ios16 which I cannot get on my phone.

Resolved! How to download older version to continue my selling

App frozen…totally unresponsive so cannot use it

eBay Mobile App

When will the eBay seller team upgrade the mobile app to allow a buyer to Request Total from a seller when they have multiple items in their cart?

Offers sent | Buyers Say I don’t ship to them

Over the past three weeks, when I send out my daily offers, I have had multiple people email me and say they got the offer, wanted to buy but get a message that tells them “buyer does not ship to you “ These are all people within the United States an...

Resolved! ebay app no longer supports IOS 12

Well, now ebay joined the likes of Home Depot and Lowe’s and requires IOS 13 for its app. I would like to know the real reason (and no, security is not it, because IOS 13.4 is not a stable, nor secure IOS either).

Error message when reply from eBay account

when check my eBay account, as there is message to reply .I will hit “reply” button and start typing then send, it world always.Recently this way can not send out my answer anymore.The screen shows “ message error, The parent Question ID is not aques...

Resolved! Selling Drafts

Would it be possible to add a “sell similar” tab to drafts in your selling area? This would allow it to be easier/faster to create items that are similar by just changing small details. Thank You

Purchasing ebay vouchers via nectar

Has anybody else had problems with this? I tried to purchase a £10 voucher in July 2021 but got the screen message that it couldn't deal with the transaction and to try again later but in the meantime my nectar account was debited with 2000 points. C...

Updating app on ipad

Told that my old app for ebay has to be upgraded but when I try to get it will not work

Resolved! Distance filter doesn’t work

Hi. The distance filter no longer works on iOS. It has been like this for around a week or so. Neither new searches or old searches work. It just completely ignores the “collect in person”, Max. distance.

Saved searches apply unwanted filter

My saved searches apply an unwanted filter. Example: I save an unfiltered search for "ktm rc8" and want to see items from all categories. The saved search applies a vehicle/motorcycles filter. I remove the filter and re-save the search but it gets re...

Resolved! eBay Garage major bug

Can somebody please point me in the right direction. I’ve got cars saved in my eBay garage that I don’t own anymore.I have tried unsuccessfully over the last year or so, on different occasions to delete the obsolete ones, through the iPhone app and a...

Mobile app crashes on iphone after ver6.26.0 update

I’m using the ebay mobile app on iphone, after the latest update, when I click revise on my listing, it crashes and restarts the app, i’m unable to revise my listings on mobile now, any suggestions or fix?

Resolved! Correct mailing address on printed label

Sold my first item yesterday. Printed out mailing label but it has my old address on the label. Verified my new address is listed under my personal info. What does it take to get my new address transferred onto my mailing labels?