Mobile Apps

How to update your eBay app

If your eBay app is requiring an update here are the steps to get updated. We recommended you install any system updates that are available for your device. iOS - Delete the eBay app from your phone Open the iOS app store Search for eBay Install eBay...

Resolved! Update to app

Been using eBay for years and it now won’t update app because it says I need ios16 which I cannot get on my phone.

Phone Number Selection bug

Hello, In the iPad app, there is a bug in the personal information section for changing your phone number. In the list of countries Switzerland is shown with an incorrect country code (+268). The correct country code is +41. (268is Swaziland).

How do i access the dropdown menu to issue a parcel refund to buyer on my android phone

Won’t stay logged in

The app isn’t working It won’t stay logged in and keeps using the face recognition every second to sign in.

Title bug

Three or four updates ago, the title stopped auto capitalizing the first letter of each word. Also, the auto suggest/correct feature doesn’t work in the title anymore. Is this the new normal? After three or four updates, it’s still like this.

Paypal login won’t load

Paypal login won’t load within eBay app. Gets to the the one time code, but won’t ever load. It’s just grayed out and won’t actually fully populate. Mine has been this way for months. Anyone else having this issue?

Resolved! Ebay barcode scanner stopped working today March 1 2023

I have a Motorola Moto g stylus 2022 phone. The ebay app scanner was working fine until today. Now it just does not do anything when trying to scan. Something changed in the ebay app as it was working fine the last time I used it 2 days ago. Anyone e...

Resolved! App not updating Paid-Ship Now

The "you have items to ship" notification in the app does not seem to be working properly. It has been an ongoing issue for about 3 days. This has happened sporadically before, but never for this long and wanted to make sure it was put on the board. ...

Zip Code and Shipping Dont Auto Fill When Listing

I have been using the app to post listings. It was working great for a couple weeks until tonight. When I make a new listing it asks for me to fill out the shipping, everything's blank. I can't actually even fill it out until I go to the section belo...

Resolved! Sign Out option on mobile app not visible anymore

Android phone went through update ( i have older phone and son has newer phone)... and when you used to click on the Username for your account, it would drop down to sign out option. This does not exist anymore !!!!!!!!!! this happened today.now you ...

Ebay Paid Now Notifications on Android Ebay app wont clear

I've had 7 Paid now notifications that won't clear off my app. Tried clearing them on browser and that didn't work either. Shipped these items over a week to two weeks ago. All items delivered. Still waiting for "Paid now" notifications to dissappear...

Buy Again how to delete or hide items?

Why can't we delete or hide items in the Buy Again menu? They said they would look into it years ago and still no update? I have hundreds of items that I will never "buy again" this makes it more difficult to find the items I might actually want to p...

“Paid - Post Now” banner in app won’t go away

The eBay app is telling me that I have lots of items that need posting but I’ve posted them all. When I touch the notification, it takes me to my sold page where it tells me “You don’t have any items to dispatch”. I’ve tried signing out, then back in...

Share my screen

How do I decline share my screen. The app will not allow me.

Most recent update on App for IOS

Fyi- may need another update as the app is showing i have items to ship and have already shipped them. Uninstalled and installed again same thing since the last update showing all sold items as need to be shipped. Once you click on it shows my shippi...

Cha-ching on your phone when your item sells.

I sold on eBay years ago and at that time there was something that enabled me to get a notification in the form of a cha-ching sound, like a cash register on my phone. I can't remember where I got it. Does anyone know if it's still available, where i...