Mobile Apps
Need help or want to share feedback about the eBay Android and iOS mobile apps? This is the place to be.
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Forum Posts

How to update your eBay app

If your eBay app is requiring an update here are the steps to get updated. We recommended you install any system updates that are available for your device. iOS - Delete the eBay app from your phone Open the iOS app store Search for eBay Install eBay...

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Resolved! Update to app

Been using eBay for years and it now won’t update app because it says I need ios16 which I cannot get on my phone.

Exit ebay button

The app removed the exit Ebay button. I’m having to delete the app to sign out. That’s not customer friendly.

Bots/Alt accounts

Bots or alt accounts are being used to give scammers positive reviews just look up any somewhat expensive item then look at the user reviews its just users with random numbers and letters as names saying the same thing over and over again with differ...

User avatar by Enthusiast
  • 86 Views
  • 0 replies
  • 1 helpful

Ebay App Barcode Scanner Not Working Issue July 2022

I have a Samsung Galaxy S9, Android phone. I was able to use the barcode until yesterday. Now when I try to scan a barcode in the Ebay app, it just sits there and doesn't do anything. Anyone have any suggestions for what might be going on? I have alr...

User avatar by Adventurer
  • 3910 Views
  • 26 replies
  • 1 helpful

App Ebay doesn’t work

Hi, I’m on iPhone 14 pro, iOS 16.6, app 16.119.0 . When I open app it works but a few minute later it close. Tryed to reinstall and app work until a log in, after that it crash…any advise?thanks

User avatar by Explorer
  • 495 Views
  • 11 replies
  • 1 helpful

App function

My app on my iPhone is not working. I have deleted the app twice and it is still not working. I have updated all my security settings and changed my password and activated two step verification and it is still not working. The app opens but all the s...

User avatar by Explorer
  • 73 Views
  • 2 replies
  • 0 helpful

Feedback

App needs to show feedback notes. I have negative feedback that I got a month after product delivery. Making false claims. Come to find out this person sells same types of items I do. Nothing I can do but add notes on all the false feedback. Doesn’t ...

iOS app problem

In saved searches, notifications of new items no longer get marked as read after viewing.

Problems with newest version of app

Iphone 8 plusiOS 16.6 up to date Newest version of app is giving me problems. - when I go to saved searches and view new results for one ove my saved items, then return to my general list of saved searches it still has a blue dot next to the saved se...

User avatar by Rising Star
  • 50 Views
  • 0 replies
  • 0 helpful

Saved Searches latest iPhone app update

Hi. Since the last update for iPhone the blue dots have remained on the saved searches even after you have reviewed the newly listed items. Please can this be rectified. Thanks.

User avatar by Enthusiast
  • 29 Views
  • 0 replies
  • 0 helpful

eBay app Crashes only when I’m signed in

The eBay app has started to crash anytime I sign in. If I stay signed out, the app works just fine but after I’m signed in it crashes within a minute or two I’ve checked to make sure I’m not logged in under any other device. I can also access my eBay...

User avatar by Adventurer
  • 466 Views
  • 1 replies
  • 0 helpful

Resolved! New update crashing

I just updated to the new version and can’t even open the app. It crashes every time before anything more than the initial eBay screen shows, within 1-2 seconds.

eBay app on iphone

I can not sign in on the mobile app! When I go to sign in, it says “something is wrong” I can sign in on every other device except the for the new iphone 14 plus pro that I specifically bought for my eBay business… help

User avatar by Pathfinder
  • 185 Views
  • 1 replies
  • 0 helpful