Mobile Apps

How to update your eBay app

If your eBay app is requiring an update here are the steps to get updated. We recommended you install any system updates that are available for your device. iOS - Delete the eBay app from your phone Open the iOS app store Search for eBay Install eBay...

Resolved! Update to app

Been using eBay for years and it now won’t update app because it says I need ios16 which I cannot get on my phone.

Getting money back

I recently sold some items on eBay and the buyer after he got my product and held onto it for over eight days decided to put a dispute in saying it wasn’t YG ordered and then he wanted to get his money back then after another eight days he decided to...

Variation Listings on the app

Can I add photos for each variation using the app? The help pages do not say how to.

eBay shows wrong prices on listings

I was told to come here to give more details on my review;The app often shows wrong prices if seller has more than one item for sale. For example if a seller has 9 different phones (500$ each) for sale, he also can sell a sticker for 1$, and it's the...

Unable to change Auto accept and Auto decline amount

The app has no way of changing the offers Auto decline and Auto accept prices.It then tells the user that incorrect or invalid amounts have been specified. Screenshot of app error message The user can change the starting bid price on the App.The user...

How do I block or turn off the monthly credit card and loan offers that eBay sends to my inbox?

How do I block or turn off the monthly credit card and loan offers that eBay sends to my inbox?I am referring to the spam that comes into my ebay messages, specifically this: Earn a $60 statement credit*Open a new eBay Mastercard® account and spend $...

Search Engine

Search engine is not working properly, I can’t find items I normally look for.

App Sign in Problems

Hello Ebayers! Need help ASAP! So got a new phone few days back. Cant sign into app on it, it’s an IPhone. Tried everything I can think of, I can sign in on a desktop & an iPad. But error message on App is Something went wrong! Can someone help pleas...

App not working

I’m currently using a iPhone 14 pro max for the 10 days I can’t launch the app it begins to open then crashes out & takes me back to my home screen I’ve uninstalled the app several times & reinstalled it but still doesn’t work I’ve checked to make su...

Cant sign in on mobile

I cant sign in on the mobile app even though I know my password and username are correct I can log on to the Safari ebay page fine I have tried deleting the app clearing the catch and restarting my phone none of it works

eBay app not working

Trying to shop on ebay or working!

Resolved! Messaging is turned off

Hello. What does the attached message error mean? I’m trying to message a seller for some after-sales question, but I get this message error reading “Messaging is turned off for sneakers covered by Authenticity Guarantee”. Please let me know how can ...

Recent Purchases Don’t Show Up In App

Resent Purchases Don’t Show up in App But Can Be See On Laptop.This Seems To Be An On Going Problem With The App, That Isn’t Being Addressed

App not working on chromebook

Hi I can't seem to get the ebay app to open on my chromebook

Cha Ching sound when you get a bid

I get the Cha Ching sound when I make a sale but no longer get it when I receive a bid. ( I get the harp sound). Ebay does not seem to provide any way to fix this so I found a way to do it myself. My phone is a Samsung 10e. In the ebay app I go to Se...

Photo upload to ebay

This problem is with my phone according to ebay agent have tuned on all permissions still not working even when directed to a Web browser going to try one more time on Wednesday with a new laptop if not working will move everything to another selling...