Mobile Apps

How to update your eBay app

If your eBay app is requiring an update here are the steps to get updated. We recommended you install any system updates that are available for your device. iOS - Delete the eBay app from your phone Open the iOS app store Search for eBay Install eBay...

Resolved! Update to app

Been using eBay for years and it now won’t update app because it says I need ios16 which I cannot get on my phone.

15 Minute notifications for watch list items no longer working

I recently upgraded my phone to the iPhone 14 Pro Max and in doing so now I no longer receive 15 minute left notifications on watch list items on the app. I’ve checked every notification/setting feature three to four times now and yet it hasn’t fixed...

Sorting on the Mobile App

How do I sort my listings (not an ebay store) in the mobile app? When I select "Sort", it only gives me options of newly listed, # of watchers, and # of bids. I want to sort by price.Thanks!

Notifications for the auction ending in 5-15 minutes not coming anymore

I remember setting the reminder to be sent within 5-15 minutes of the auction end. The notifications are no longer coming. Has this feature been turned off? Why?? What can be done to bring this feature back?

Issue Report: Endless Loop When Purchasing Shipping Labels via eBay iPhone App

Hello, I am writing to report a recurring issue I've been experiencing with the eBay iPhone app when attempting to purchase shipping labels for received orders. Problem Description:When I click on the 'Purchase Postal Label' link for an order, the ap...

Can't list on the app

Hello, i am having trouble with my Ebay app. It seems that i cannot list anything on it. It just shows that "to create a listing, please list on the website" instead of the "list an item button". is there anything wrong with my account? I have an Iph...

Unable to list items on App

Hi, I am unable to list new items on my app. Under "selling" it simply states "To create a listing, please list on the website". I'm using an Iphone with recent IOS-updates. Can anyone help?

Unable to upload photos

I’m merrily listing items via the app on iPhone, I successfully created one listing although photos didn’t initially load. The next listing I have tried 8+ times to add photos in exactly the same way as the first listing, using the same type and size...

App keep on crashing

Whenever i click on home, it kicks me out of the app

Won’t let me accept offer

Ebay won’t let me accept offer for a item.

Verification SMS codes not

I'm not getting verification codes for signing in. Have stopped using the app, but is there a general problem?

Can't access SOLD items via image search on app?

It seems the choice to search SOLD items from an image search is not appearing on the app. Is anyone else having trouble with this? I'm not talking about my own sold items, I'm talking about finding comp info from an image search. Any info on this wo...

Just updated eBay app (ios)and cannot purchase postage

When trying to purchase postage it now asks for 3 dimensions sizing and even when correct size it chosen it will not give the option for Royal Mail large letter size anymore

Request Total From Seller Feature in App

There have been multiple threads requesting this app feature for several years. On desktop, or in the browser you can "request total from seller" - an easy way for sellers to combine shipping for customers buying multiple items - and an easy way for ...

iPad unable to find data

Whenever I try to update an item on my iPad I get an unable to find data error message and I cannot continue. My iPad says my software is up to date.

return item

I need someone from eBay to call me relative to a return I am trying to make. I am unable to download pictures in order to return item. Please call me.