Mobile Apps

How to update your eBay app

If your eBay app is requiring an update here are the steps to get updated. We recommended you install any system updates that are available for your device. iOS - Delete the eBay app from your phone Open the iOS app store Search for eBay Install eBay...

Resolved! Update to app

Been using eBay for years and it now won’t update app because it says I need ios16 which I cannot get on my phone.

Problem with tracking my package on EBay

EBay don’t let me track my purchase

Add Error

When I try to add items to my watchlist I get “Add error” “No items were added because there is not enough space in the list for all items.” I tried deleting items from the watchlist but that did not fix the issue. I also tried installing the latest ...

Saved searches messed up again!

All my saved searches that have worked properly for years and years are now giving me messed up results. The banner bubble on the search says ther le are items when there aren’t. Many of these searches are very specific and rare things that don’t com...

App not working on ios

Since updating the app yesterday I have encountered the following issues:1) watchlist has disappeared and will not load2) saved searches will not work3) newly viewed items will not add to watchlist4) offers and bids have disappeared and cannot be vie...

Filters don't work only blank loading icon

Since Yesterday filters don't work on mobile app everytime I try to select it only a blank loading screen shows and nothing works, any help?

Downloading latest eBay app

Cannot see any button to get latest eBay app

How to delete items from "buy again"?

I don't see a way to delete items from "buy again" suggestions. I can "hide" them in the order history, but they still show up buy again. Can you help?

Filter Options not working

Good Morning Guys, Can anyone confirm they are experiencing the same issue i'm having with the mobile app and website where the filter option is not working for mobile and on the website its just blank?

Chat with sellers malfunctioning

When chatting with a seller about an item that didn’t show up, the message I was typing would disappear and then I’d have to leave the chat and come back to find it again so I could finish it. Then it posted in the wrong chat against a different sell...

eBay authentication via the app fails.

I want 2FA but not with SMS prompts. I wanted an authenticator app like Authy. The eBay app does this (supposedly but SPOLIER not really). There is no option for a 3rd part authentication app. I opted (not by choice) to do my authentication via the e...

Message notifications when there are no messages there

Hi, I have a number 4 next to my messages button as if to say I have 4 unread messages, but when I click on them there are no unread messages there. When I get a new message it goes up to 5 for example, then I’ll reply to that and it goes back down t...

eBay tracking sucks

Sellers use your eBay tracking. It has happened a number of time it says items delivered and they have not come yet. Some have never made it to me. The post office will not use your track numbers. Have item now saying it was delivered on April 16th a...

Buy it now price changes during draft

Not sure if anyone else is having problems with the mobile app changing their draft price but I noticed yesterday and it was worth a look. Going back a couple of days my pricing was way off. I make my drafts on my desktop computer filling everything ...

No sounds for notifications even when sounds are on

Go to the app settings and un optimize battery use for the eBay app, then went and watched a random ending item to trigger watch ending notification. Then press the silent notification or manage to get into the notification menu and then went and tur...

Watch list error

I’ve been getting a watch list error for weeks now. It says my list is too full to add items, but even after removing items I still get the error prompt. Deleting and reinstalling the app didn’t help.