Ask a Mentor

Forum Posts

Sorted by:

my funds are blocked

hi, after I sold something on eBay they told me they need some updated information from me, I sent them my ID but they say I can't send a previous ID. I don't have anything like a passport or driver's license. at the moment my payment says it is avai...

Purchase hystory

Hello, where can I find the history of all my purchases. I deleted them from my profile, but now the tax authorities want proof of purchases, can you help me... Regards

How do I mark an item as returned?

Seller agreed to a return. They sent me a label and they have received the item. I’m being told that I have to mark it as returned but I can not figure out how to do that.

Exchange of wrong size item sent to buyer

I mailed an item to a buyer and realized the wrong size was sent. The buyer initiated the return so I could generate a label so she could return it. I went to the original sale and printed a second label and also wrote in the notes that this was an e...

cannot edit a listing

I cannot edit a listing as aparently there is a question from a buyer outstanding but the question is older than 90 days so cannot reply to it going round in circles

Refund for refunding item not delivered

Refund for refunding item not delivered. How does seller get their money back?

Item hasnot that Arrived

The product was purchased on 3/30. It should have arrived on April 8. On the 11th, eBay was notified of the problem and they said to wait until the 17th. On the 17th I contacted you, they told me that I had to contact USPS. I contacted usps and they ...

downloading pictures for listings

I've been selling for three years and suddenly I cannot download my pictures to set up a new listing. They are in .tiff format, which worked up to now. I receive message that they have to be pdf or png. I've changed to both of those formats and they ...

Digital prints shop for instant download is present on eBay

Hii wanna know about shops on eBay to sell digital prints instant download,if it’s possible ?

create promotion

Dear eBay Team: We recently would like to create promotion through price reduction.We kindly request your assistance in knowing how to create promotion.We've clicked on "create promotion",but there is no response.So we would like to know why we can't...

Buyer chose local pickup but is not responding to messages

Buyer purchased and paid for an item and chose local pickup. I have tried to contact the buyer for several days but haven’t gotten any response to my messages.

eBay is full of it

I order something $20 and I waited for my package to arrive never came when I look to find out what happen to my package it said it was delivered I went back and checked again it was not there so I go back in there and let the people know that might ...

Community Mentor Program

Featured Posts