Ask a Mentor

Forum Posts

Sorted by:

Gettting paid

I sold an item ... and when they buyer received it...he reported it as defective (cause he didn't read the instruction) ,... because he opened a case I didn't get paid.He wrote back to say he figured it out...but NO WHERE IN THE CASE is there a way t...

How coupons actually work from a seller

buy one at regular price and get 2 or more items at 15% off

why can I no longer speak to an associate on help and contact during regular hours?

I have a coupon for my store that offer buy one at regular price and get 2 or more at 15% off. I just want to know how ebay determines which item will be regular price?

Item delivered in a different address that I did not put when ordering

I bought a pair of shoes but they were delivered in a different location not the one I specified when I bought this item and none takes responsibility, even though, the address where they were delivered is not same where the were supposed to be deliv...

Why am I having such a hard time getting a refund when I spend a lot of money with ebay

Why am I having such a hard time getting a refund when I spend this money with ebay

the post office overcharged after the item was delivered.

I was charged $1.96 after the book I sent was delivered. They said it was a pound heavier than I said. It was not. I have shipped 100's of these digests and they do not vary in weight.

eBay refunded without the buyer sending back the product.

I'm out $300.57 and I can't find a way to communicate with them. eBay now says the case is closed and I lost. Looking for guidance.

Bid loser

Can bid loser buy item lost to high bidder, from the bid winner?

How to STOP!!! automatic payment within 1 HOUR if no action is taken.

I won the bid on an item I planned on using a coupon on but the auction ended early in the morning & eBay automatically withdrew/paid the whole amount before I could use the coupon. Not to mention this plays HAVOC with you checking account!!

Seller canceled an item and claimed it was buyers fault

I purchased an item and a few days later I got a refund and the reason for the cancellation was buyer requested a refund. I did not request a refund and I don’t want this as a strike on my account. In addition , if the seller is canceling an order, t...

Resolved! shipping when item is in a foreign country

I have been asked to sell some items for an older American relative. The items are physically located in France, but the buyers will be in the US. I have experience sending packages with the French postal system including customs regulations. I would...

What is going on?.......

strangely all question without replying and all offer without sending to seller I kept reporting that site has a lot of problem also without answering...... is this eBay's business method? so why keep it's business? ? ?

ebay doesn't have record of my purchase for return in order to get a refund

what should I do to return an item that I purchased 2 weeks ago but ebay doesn't have record of my purchase? I still have the emails of the transaction but when I click on the SEE RTURN DETAILS,it say We couldn't process your request because of a tec...

Refund request for 'non-existent' item offered on ebay website - no live person available to assist

Good morning all,I have used ebay for 'many' years (1999); usually without an issue.1.) On Oct. 22nd, I made a purchase of a book. On Oct. 24th, I requested a tracking number when one did not appear in the sales details, AND in the shipping details i...