Ask a Mentor

Forum Posts

Sorted by:

seller sent item to wrong address

Seller dropped package off at USPS in her neighborhood in their bin on Saturday night. When she got home later that night she noticed an email from the Buyer saying to send to a different address than what was printed on the label. Does anyone know i...

i have no phone

Without a phone how can i pass the verification by phone?

cancelling bids

In the past few weeks I've had bidders who have registered on eBay in only recent days & have zero feedback, bid on one of my items, win & then they fail to pay. I then have to go thru the lengthy process of waiting days to be able to cancel the sale...

Resolved! blocked bidder list

On my blocked bidders list, there are a number of users that are shown like this: hlMZBS9fQY6@DeletedWhat does this mean and why was the original listing deleted?

Reporting a buyer

We have a problem with a buyer or should I say a bidder. Does not buy just bids. If you see stats like these on someone who bids against you they are placing bids so to run the price upward then if they win they just retract their bid. Save copy of t...

Ebay keeps changing my shipping terms after sale.

This has happened multiple times. I advertise in my listing. Economy Shipping (USPS Parcel Select Ground®) After the sale, Ebay only shows me priority and will not allow me to use economy? Is there something I don't understand?

Transactions you canceled for being out of stock

Can someone please explain why eBay penalizes you for a whole year when you cancel a item for being out of stock? The transaction defect should be removed between three and six options. As a seller who tries as much as possible to avoid canceling an ...

How to delete scheduled listing

How do I delete a scheduled listing. Somehow I created 2 listings for the same item and want to delete one of them. I can edit but not delete.

Help with Authenticity Guarantee

Hi there,Does anyone know how I can get Authenticity Guarantee information if I don’t have an NFC-enabled phone?

eBay motors Refusal to Pay

A bidder had the top winning bid on my 66 Mustang Convertible he says it was a mistake on his part when he made the bid. Now he refuses of course to pay. I want to relist it is there listing fee to relist it was a 7 day auctionThanksnewhdrider

Can`t bid or buy

Hi. My acc can`t bid or buy, please help.

for parts or not working but the description states item works ???

Am I covered for a refund if the item states "for parts not working" but the description states item is working?

Returns and postage.

I don't normally accept returns but did accept a return for a pair of trousers that didn't fit. She did return them so I need to refund her now. How do I refund just for the sale price as the return refund also includes my original postage. Do I have...

Purchase from a buyer on same day they bacame member

Recently i had someone buy something that was made immediately after becoming a member, so no feedback, etc. Also, the buyer has been unresponsive thru the ebay communication system. What can i do to feel comfortable shipping this item?