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Forum Posts

Trying to refund a buyer but getting an error

Hi,I'm trying to refund a buyer for a defective product. They want to return the item but they live in Kuait and it is cost-prohibitive. They opened a return request through eBay and I tried to refund them outright to close the issue but I keep getti...

Charge for express payouts

I currently have my payouts selected for every other week to a debit card. Occasionally I am getting an express payout fee. Does anyone know why or how I can stop express payouts?

Below standard seller level

For the last 7 years I have been a top-rated seller, and for the first time I have been issues a below standard seller level., mainly because I was slow to respond to 4 returns they call it “ case closed without seller resolution” . 3 of them were in...

Help

Seller has item listed as overseas shipping. I didn’t realize it until the moment I paid and it said it wasn’t arriving until January. It’s an advent calendar so I immediately messaged the seller saying it wouldn’t arrive in time, and if he’d cancel....

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Refund for Unused Expensive USPS Label

Hi all, I accidentally bought a $125 USPS label but didn’t use it and purchased a cheaper one instead. My account shows a negative balance, but the refund hasn’t come through yet. Has anyone dealt with this? Should I contact USPS, or will it process ...

Shipping question

Hello, I sold a thin lightweight Ronald McDonald sign.I put item on scale with box and it stated 2 lbs when I posted the item. Then when I packaged the item last night, I think it might weigh more. Will I get in trouble and banned from Ebay & do not ...

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