Ask a Mentor

Forum Posts

Sorted by:

the item was picked up from location so how do I delete the shipping charge ?

The item was a boat not shippableso the buyer picked it up. not a problem.how do i remove the shipping charge that was not intended?

Combined items sold for shipment

I recently sold two items to the same buyer. I combine the two into one shipment. Will the funds be released on both items once the buyer shows receipt, although they both show shipped separately.?

Resolved! Non US sellers using and import company

I have had problems where I select items only in the US and once the item is shipped I really it is coming from China. How do u avoid this??

7 digit pickup code does not work- how can i get technical support from ebay?

How can I get technical support from ebay? Pickup code is invalid.

item not received

i ordered item 02-11876-01495 on july 26th 2024 ...buyer states cannot see order i sent screen shot of order details buyer says cannot see order. ebay assistant wont contact agent to call me, what do i do?

Payment for delivered item.

I’ve got an item that was already delivered three days ago and confirmed with the customer. However, USPS has failed to update the tracking status of my package from the start. Thus, it does not show delivered and I can’t get paid. How do I get this ...

How do you know if a seller is a legit seller on eBay?

I made a purchase on eBay. There is no information on the seller except their name and they’re in China. What is the chances that they’re not legit?

Why does my purchase history no longer work ?

Every time I click on purchase history now nothing comes up,even items I have not received yet.The only way I can bring up purchases is by clicking on items awaiting feedback.

Undeliverable purchase

USPS returned item to me customer provided address is undeliverable. Sent msg to buyer-they requested item be resent to US Virgin Island address. How do I handle this?

How do I get off of automatic pay.

How do I get off of auto pay. There are times where I want to do combined shipping for a shipping discount

help with freight shipping lg item

help with freight shipping lg item. I've shipped a lot of freight items over the yrs. Costs have really risen. Was having a hard time with a decent quote. Ebay rep had me add the info & make it a shipping calculator availability. I did get a UPS frei...

Messaging.

howdo I retrieve a message from. A customer I ve it has been deleted from inboz

Selling promitions

How do you access the $15 coupon after selling an item over $50.00

Authenticity Guarantee

I sold an item that is supposed to be shipped to an authenticator but when I use the eBay shipping it mails it directly to the buyer. Why is this happening? Please help. Thanks

How can I get a refund on an item I bought that didn't work?

Sadly, the Roland CD-2 CD Recorder unit we ordered was not working properly.1. When we put a disc into the machine, on the window it said, "No Disc"2. It would not go into "record" mode....on either side.... the red lights would not come on.3. It wou...