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Current known technical issues - updated as of 6/24/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Resolved! Item description not showing on listings

Not just my items

"Checking your browser before you access eBay" hangs on Firefox/mac.

When I click on a listing I get a new window that says "Checking your browser before you access eBay. Your browser will redirect to your requested content shortly. Please wait..." It hangs on this window and NEVER shows me the item. I am running Fire...

Resolved! eBay website loads so SLOW

I can't understand why eBay's website loads so slow. I have fiber optic internet and a brand-new PC. What's up? I can empty a ketchup bottle faster.

Multi-User Account Access Not Working

Is anyone else currently having technical difficulties trying to set up Multi-User Account Access? I have Seller Hub enabled and 2FA. I went to Account, Permissions, Authorized User and set up the secondary user that way. He received the email no pro...

Listing date formating error on search results pages - Chrome (US site only)

Listing date format going down vertically on the right hand side of the listing on search results pages under Chrome Version 138.0.7204.101 (Official Build) (64-bit), Windows 11, version 24H2. Resizing the page +/- doesn't affect the display error.De...

My customers can't purchase my items from the mobile app

I was notified by a customer that they were unable to make a purchase through the mobile app and were receiving this message, "You can't purchase this item from our app. Add to your watchlist". I advised them to purchase on a different device and the...

item description miss

i no longer have seller descriptions on page

New USPS rate already being charged?

New USPS rates go into effect on 7/13 according to the seller newsletter for July. Yet, I am already being charged the new rates on all my shipments i printed labels on for 7/11 . You can see by the picture attached I was charged .74 for this shipmen...

Missing Descriptions in Listings

Wondering why listings are no longer showing the descriptions. Does Ebay even know or care? Kinda important - ya think? Also no responses from the community.

Random unrelated photos inserted into listings?

I was viewing some of the items I listed on eBay yesterday. One was a women’s linen blouse. Imagine my surprise when - instead of the 4 photos I included of my shirt - I found 21 photos of someone’s protein powder? I have never bought, viewed, or lis...

Links to nowhere & bulk discount %ages not registering as chosen

Along with the mess of ebay envelopes and "Used"tracking number, when those affected open a Case INR and it does finally show up...sometimes...and then the buyer closes the case and ebay sends you the notice...well when you click on the " see case de...

Multiple Listings From Photos Not Working With Trading Cards

I use the multiple listings from photos when uploading trading card listings on a daily basis. For the past three days, there appears to be issues with AI not detecting a title for the card, our using a generic Topps, Donruss, Score, etc Base Set and...

Resolved! Problem with tracking numbers on newly purchases USPS labels

There are multiple report of seller purchased USPS labels with a re-used tracking number that is recently delivered or in transit already. https://community.ebay.com/t5/Ask-a-Mentor/USPS-shipping-labels-bought-for-shipping-are-already-used/m-p/351397...

eBay now hiding item descriptions in Google Chrome website error

Browsers I noticed over the last couple of days that eBay listings are missing the Description Field, with no option to show more info; it's just blank. I was using Google Chrome, so I looked at the same items in Firefox and Safari, and the listings ...