Shipping

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Tracking Details

Hi all, The Shipping team wanted to share the following information from the issues with tracking not being updated. "We are aware that some sellers are seeing tracking details not update automatically to orders after purchasing a label. Our team is ...

eBay International Delivery

Package is only going 600 miles but eBay International Delivery Forecast has updated three times. Received at shipping facility on 1 April. Initial forecast was 22 April then changed to 25 April and now has changed to between May 1st and May 9th. I w...

Is USPS tracking down for anybody else or is it just me?

Haven't been able to track anything all day (3/17/24) on the USPS site. It just brings up a blank page (no error message). I don't see anything on the USPS site about the tracking having issues. So just wondering if this is a me issue or is it down f...

Postal Delay

This has never happened to me before. Interesting.I sent the buyers item out in a 2 day turnaround.However, there is a problem on her end with the postal delivery. The tracking says it is late but on its way.The buyer reached out today and wanted to ...

I think the USPS (secretly) has 2 levels of Ground Advantage.

Level 1: For customers. Seems to take about the same amount of time as the old First Class Mail, 3-5- days.Level 2: For USPS use. When ever I order free Priority Mail shipping supplies, it seems to take forever!

PayPal account for eBay shipping

At some point I’ve obviously added a PayPal account to eBay but I no longer have access to it and don’t have access to the email address. I’ve created a new PayPal account but can’t seem to be able to find how to remove the old one from eBay or add t...

USPS Delays, USPS Scan Forms, box drop offs, is Ebay managing buyer expectations?

There are several community posts already about SLOW mail service, but I'd like to give some advice in an attempt to help sellers maintain their integrity with buyers because USPS is making us all look bad. Last week I dropped off packages in the mor...

Charged for Underpaid Shipping on a Canceled Order That Never Shipped

I just got a notification that I underpaid shipping on an item from nearly 3 months ago. This item and the associated order were canceled and the buyer was refunded. Why am I being charged underpaid shipping for an order that never shipped? How can I...

Shipping Estimator Charges ARE NOT ACCURATE and CANNOT BE RELIED UPON!

I listed an item, gave the dimensions of the box and weight and selected freight because it is big and heavy (50" x 16" x9"; 30 lbs). A buyer buys and requests a shipping figure. I go to the calculator and input the information for all three shippers...

Tracking says delivery attempted unsuccessful and has not updated again since.

I ordered a dvd set for my daughter shipped fine and then tracking updated to say deliver was attempted on april 26th at 7 am. I heard no knock on the door no package left no note and the tracking hasn't updated since. Apparently the company that was...

Resolved! I'm being charged by USPS for voided shipping label dating from December 2023?!?!?

This is something I haven't encountered before in the 23 years that I have been selling on Ebay. This week USPS charged me for 2 separate shipping labels that had been voided back in December of 2023. Their reason was because the labels were used aft...

Lost or stolen shipments by the USPS

Have any sellers had to deal with items being shipped by the USPS being lost or stolen before delivery to the buyer?

Are we supposed to pay return shipping for a buyer's error?

An individual bought a bike seat from me, and didn't check the measurements in the listing before buying it. They get the item, finds out it didn't fit their bike, started a return (reason: Doesn't Fit), and when it arrived, I issued the refund minus...

Resolved! USPS Ground advantage to Hawaii and Alaska

As I suspected, giving parcel post a fancy news name of “ground advantage” does not change the fact that to Alaska and Hawaii could take up to 6 weeks as it travels by boat. I purchased an item that is now at 4 weeks and no sign of it beyond San Fran...

Resolved! shipping adjustment from UPS

eBay sent me an email that UPS was assigning additional shipping charges due to my package being overweight. When I dropped my package off at a UPS store, they gave me a receipt showing that I had indeed purchased all needed shipping for the weight. ...

Item stuck in transit, almost at latest estimated delivery date. Next steps??

Hello,I sold an item to a buyer on the 24th and had it shipped (Ground Advantage) on the 25th. It was smooth sailing and made it to the destination post office on the 27th but on that same day, USPS, being who they are, for some odd reason, sent the ...