Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

Delayed by customs due to lack of documentation..

Shipped international. Buyer complains that customs wont release his order. Looking at tracking shows this"Delayed by customs due to lack of documentation" Is this out of my hands?

Resolved! I'm new to Customs Forms, What do I fill out, what do I keep blank and where do I put the forms?

Hello All, I have a package that I have to send out through the normal international route, and I have custom forms I have to fill out. From what I see I have to fill out the item and information(size and weight), HS Tarrif Code, and I think I'm supp...

Resolved! Shipping Refunds

I had a customer who wanted bundled shipping for multiple items. However, she purchased individual shipping for each item. I do not know how to bundle shipping in this instance. Instead, I sent her items singly. She wants a refund for part of the shi...

New Jersey to Los Angeles via Ground Advantage in 2 Days!

I have not seen this happen with USPS Ground Advantage. Mailed Monday afternoon and delivered across the continent on Wednesday.I was expecting slower shipping for the holidays but that is not the case with at least one GA package that must have snuc...

On Customs Forms, what should the Item Value be? eBay Fills out actual Value,but do I inc shipping?

I have been trying to read up on filling out Customs Forms, and one thing that I was reading up on another site was that the "Item Value" Is suppose to be Item price + Shipping, but eBay fills out the Item Value as the price of the item only... Am I ...

Resolved! Label print window not coming up....

Anyone else having this issue? When I purchase a label, ebay would normally pop up a print window to print the label. Today, no pop-up. I am getting an email now with a qr code. Did ebay change something or is my pc wonky?

Fees on shipping cost for free ship

So am I reading my fee breakdown correctly? I offer free shipping but I'm still being charged a FVF of what the shipping actually cost me on eBay? So if my shipping cost to purchase a label is $10 and the item is 90 dollars to the buyer with free shi...

Resolved! How to charge for shipping after the fact?

Hi, there. I used to sell on eBay on a more regular basis about 5 years ago. Now, it's here and there. I feel like I used to be able to counter offer with things like "sure, but shipping will be included" if I had something listed with free shipping....

Is this a Legit Order?

Looked up an address and seems like there was previously another post about a SELLER scamming a buyer by sending the items to some forwarder. Below is the link to this other similar issue: https://community.ebay.com/t5/Shipping/Cheated-by-the-seller-...

Buyer received a different package from ebay's global international shipping

Ebay's global international shipping problems are eating my profits and a LOT of my time.Example: one Canadian buyer said I shipped him a hockey card instead of the electronic module that I actually shipped him. Ebay refunded him from my funds! First...

shipping

I have a customer that bought a stein from me and the address was undeliverable, unable to forward. The buyer finally contacted me and want's the stein reshipped. They gave me a different address. How do I have them pay for this as the original shipp...

Buyer Asked to Have Items Purchased Shipped at a Later Date...

I had a buyer msg me and ask if he purchased & paid for multiple items that I could hold them & not ship them out until January 12th 2026. He didn't want to miss out on the items I just listed yet is out of town and does not want them shipped until t...

Resolved! Is this method legal

Hi, I sell some miniture wood turnings but is seem a waste to use a large box for such a small Item, could I put the item in a small box and put the box in a poly envelop that I can put the shipping label on thanks Mike

Item ordered 10/16/25, refund given 11/7/25, item shows delivered 12/8/25 yet I didn't receive it.

I placed an order on 10/16/25 for an item. After 8 days I contacted seller and they finally uploaded a tracking number on 10/25/25. 7 days later and no tracking updates I filed a claim with eBay on 11/1/25. eBay gave the seller until 11/6/25 to reply...