Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Tracking info update

Update as of 7/2/25:"We have identified a segment of orders with inaccurate tracking events and are working to update these events with accurate details. For Item Not Received cases where we have been asked to step in and help, we’ll place the case o...

Address error

My order was sent by mistake Deivis Alonso LT135 Alonso, 4941 Nw 72nd Ave, Miami, Florida 33166-5620, Estados Unidos Correct address is DEIVIS ALONSO LT 135Address Line 1: 5401 NW 72ND AVEAddress Line 2: LT 135City: MIAMIState: FLORIDAZip Code: 33166...

Increase on shipping starts July 13, then why did I just pay on July 12?

Hi, I saw an ebay news alert on shipping increases and saw that it starts on July 13 2025. Today (July 12 2025) I paid for shipping on an item and was charged the increased rates that aren't going into effect until tomorrow.Can anyone explain this? T...

More Fun with USPS APV Shipping Adjustments

I've been reading about the USPS Automated Package Verification system for some years now, but up until this past week I had never experienced any notification of my own. Now all of a sudden I've had two, and the results have been... mixed... though ...

$1,600 order, returned to sender

This is a new one on me. Buyer ordered Thursday, shipped Thursday, supposed to be delivered Friday, signature required."The company or receiver name is incorrect"? Buyer knew this was out for delivery yesterday. According to tracking, the order is he...

eBay Standard Envelope Prices Raised, Again

I just noticed "eBay Standard Envelope" shipping prices have increased again... $0.74 for 1 oz, $1.03 for 2 oz and $1.32 for 3 oz. It is still much cheaper than the smallest Ground Advantage option but am hoping with the price increase comes overall ...

Parcel on hold because of "Missing Customs Documentation"

Hey all, just wanted to know what can I do/who to contact since my item has been on hold in Asendia for over a month now. I talked to the seller and they recommended I reach out to eBay/Asendia but I find it extremely hard to talk to an actual person...

USA based, I only offer Domestic Free Shipping, now everything is shipping "FREE" even Internationa

I saw videos that told me to 'exclude' international from my shipping locations, which I did - but now people are suddenly are telling me "Hey, why don't you ship to the U.K?" etc.It seems I excluded ALL International shipping. So, I go to settings, ...

eBay/USPS reusing tracking numbers after only a few weeks!?!

I shipped out 20 packages today - June 21st - and had a buyer email me saying they just got a notification that their package was delivered on May 28th to an address is a different state. I checked the tracking, and sure enough, they're right. I doub...

Shipping to Israel

All commercial air traffic in & out of Israel was resumed a week ago (June 29), by all accounts everything has returned to normal. When can we expect ebay shipping to resume?

One swallow does not a summer make.

Yes, yes - an old tired cliche BUT I have noticed a variety of shortcomings at my local post office. Understand, this is the main post office in Nevada’s second largest city, not some one horse town in the middle of nowhere,. In no particular order: ...

Resolved! 2 packages shipped with eBay counterfeit shipping labels

I shipped two separate packages using eBay shipping labels, both involving FedEx smart post. The labels had both a FedEx and USPS tracking numbers. FedEx package tracking showed a successful handover to USPS, but then the USPS didn’t update on delive...

Stuck in GLENDALE HEIGHTS partly

Thank you for your time in reading this.Hello and good morning,Im a buyer from Europe(Gr) and -had my order delivered from seller in Omaha on June 9th (2 packages 2 trackings)-arrived to Glendale Heights on June 12th-received 1 tracking from ebayA no...

Dollar general closes for middle of day. FedEx cannot pickup packages.

I have two packages out to buyers at dollar general store 19601. The dollar general store is a FedEx drop box. The store closes everyday during the middle of the day. Sometimes, and I mean sometimes they are open in the morning. Then same thing, only...

As a buyer, how do you make an offer for an item that has shipping charge & local pickup options?

I want to make an offer on an item that has an option for free local pickup. But my offer always has the shipping charge included.

Ebay label nightmare!!

I am so mad right now because on June 22 there was a label issue or glitch within ebay and USPS system concerning labels showing as delivered prior. I did want agent requested of me buying another label and cancelling the other and wham my request fo...