Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

Shipping label page complaining that customer supplied address exceeds 40 character limit

It's getting harder to get here, the front page is starting to act like an unlimited doom scroll page. So I'm prompted to make sure the information is correct on a shipping label, or cancel the order and then ask the customer to revise their info. So...

eBay does not consider multiple items with shipping!

I'm shipping out an order that costs $10 for shipping but the buyer bought two. I keep losing money because i will have to double the size of the box to combine (you have to, because eBay does not let you separate them with 2 shipping costs), so I en...

Nevermind

How do you delete an erroneous post?

Reimbursement for overpaying on shipping

If I get reimbursed, as a seller, a few dollars because I overpay on a shipping label for an item, does the buyer also get reimbursed since they essentially pay for the shipping?

Duplicate shipping labels being created from the ebay app

I had sets of two shipments go out with the same shipping label on them. Customer #1 and customer #2 bought different items, live in different places, etc. I entered measurements and weight, created label, and the tracking number was created. In one ...

Fedex Raised Shipping Price for label after Buyer paid a lower price

I just sold and item and the shipping was $37.77. The buyer paid and when I went to print the label, Fedex (and all the other carriers) raised the price to $49.13 ! I had even found a smaller box and the weight was less than I had in my listing. Has ...

A new shipping wrinkle -what would you do?

I purchased and paid immediately for a camera bag yesterday morning. Ebay sent me the shipping info the seller provided (USPS with tracking) and the estimated delivery dates like always. About eight hours later I got a notice from Ebay that my packag...

Shipping to Puerto Rico

I am seling an item weighing 2.5 pounds to a buyer in PR. The calculated shipping price is charging her $51 for Ground Advantage. When I enter the shipping details in the calculator, it is showing about $13.00. What do I do?

Wrong/exorbitant shipping cost to buyers

Recently (the last couple of weeks) shipping costs have been way off for buyers. I am doing the same thing I have been doing for years and all of a sudden the rates are completely wrong when an item is purchased. I have gone back and checked my listi...

What type of postage is this?

I just received this in the mail. Two ounces, mailed about 50 miles in a 7" x 9" bubble mailer. Lumpy, about 1/2" thick in one small part.The postage looks to me like $7.25. Is that possible? Was this first class mail? (Coulda been sent cheaper, righ...

UPS over charge for $22, ebay WON'T dispute it

Been shipping fishing rods for year through UPS and they hit me up last month with an over charge. I called ebay and they say it's because it's irregular size and won't dispute it. It was a rectangle tube 38x3x3, not round, I called UPS and went to 2...

Fedex billed the buyer duties after delivery, they won't pay, what can I do?

Let me preface this by saying I'm not based in the US so unfortunately I can't use eBay eIS so that leaves me having to use Fedex for international shipments.Fedex has introduced this policy where they bill the recipient of a shipment the duties owin...

So upset with the Indianapolis processing Center. Package sat there from 4th thru 11th

Sat there from 4th to 11th before starting to move again. Mailed the package on Dec 3 and still not even close to delivery, and now I see another seller listed the same item $25 cheaper in a much nicer box. What do they do at the Indy Center-- take a...

postage adjustment

How do I pay a postage adjustment to USPS ?

Media mail shipping

I don't normally sell books, but I recently did sell one. The buyer chose media mail as the shipping method. I assume a book qualifies for media mail shipping. The shipping was $5 and change. The label process showed that the buyer paid that amount a...