Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Tracking info update

Update as of 7/2/25:"We have identified a segment of orders with inaccurate tracking events and are working to update these events with accurate details. For Item Not Received cases where we have been asked to step in and help, we’ll place the case o...

eBay PLEASE FIX SHIPPING PAGE PRICES

Got a package packed and ready to go, only problem is the price of postage is in error. Shipping calculator estimates it should cost $4.41, cost on the shipping page is indicating $8.41 for the same Ground Advantage service. Matter of fact, all of th...

All Ground Advantage Shipping Costs calculate as $9.06 as of today EDIT: EBAY FIXED IT!

Yes we knew price increase was coming but this is ridiculous! I had to buy shipping on shipstation for $5.09 each, but its a pain to be copy pasting all the addresses! EBAY FIX THIS NOW!

Shipping costs not showing for shipping artwork in a triangular priority mail cardboard box

Am a new seller and trying to determine how much it will cost to ship an art print using the USPS Priority Mail triangular cardboard box. I see nothing under shipping options for it. Post office did a general calculation from my address to farthest l...

Resolved! USPS Failed to Scan Dozens of Packages – eBay Siding with Buyers and Withholding Funds

Hello eBay Seller Community, I wanted to share a recent and very troubling experience in hopes that others may have insight, advice, or have gone through something similar. On June 18–19, I dropped off several dozen trading card shipments—some in pla...

$1,600 order, returned to sender

This is a new one on me. Buyer ordered Thursday, shipped Thursday, supposed to be delivered Friday, signature required."The company or receiver name is incorrect"? Buyer knew this was out for delivery yesterday. According to tracking, the order is he...

Why doesn't eBay reimburse sellers for items that USPS has lost?

About 6 of my packages have been reported "not received" by the buyer, and in 5 out of 6 cases eBay has refunded the buyer their money. The only time they did was when USPS claimed to have delivered the package to the address. In the other 5 cases US...

Parcel lost once at hub

Hi can anyone help. Over a month ago an expensive package was deliverd by seller to international hub. Tracking to that point. Since then nothing,no tracking nothing. Ebay are useless as they shut down any attempt to contact. One day to go before fin...

7/13 Shipping increase surprise for Ground Advantage

So, the retail price for shipping a collectible postcard worth more than $20 (needing to be shipped by Ground Advantage 1/4 lb for tracking) to zone 5 just increased from $5.85 to $7.90 on Sunday. That's a 35% increase, a long shot from the 9.8% "ave...

Expedited Shipping?

So I sold a pair of shoes over the weekend but im actually on vacating right now and won’t be back in town to ship them off till Saturday. Which I already contacted the buyer and made them aware of the situation and they was ok with it. However, they...

New Shipping format

What happened to the shipping calculator. I hate this new format. How can I override it?

About shipping charges

Sorry this is so random. But ok here it goes. Recently I have been bidding on auctions and winning at great prices along with free shipping. Well when I get the invoice it has add on shipping fees which I didn't understand and I sent back to the sell...

Resolved! Shipping g cost don't match from buyer.

I don't understand why ebay cost buyer shipping cost lower? Buyer paid $3.28 for shipping. But I am paying $5.20????

Combo Shippping

how do i add to my shipping info ..... Free Combo shipping ? The 2nd or 3rd item is included in the 1st shipping cost as Free Combo shipping Please reply Thank you

EIS Shipping Invoice has USA destination on it and International Shipping on it

In rough numbers: $7 to IL Ground advantage and $35 on the invoice. I believe that $35 is the my domestic $7 + eBays EIS shipping. However, the invoice states a domestic address and no mention of the international address. For 1099K purposes, a numbe...

Why is eBay populating different dimensions on the "Purchase a label" page?

This has happened a few times now, always on listings with these dimensions (I have several that I ship in the same bubble envelope). I've corrected them each time, and the $ doesn't change so it hasn't cost me anything (yet) more than a few seconds,...