Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

USPS Losing Packages at ALARMING RATE.. What is Happening??

I've been selling on eBay since 2002 and have done decent volume since 2014.. on average I open 2-3 lost item cases per year with USPS. I've NEVER had to open a case with UPS or Fedex. So far in 2025 alone (we're barely over a month in), I literally ...

International shipping via Asendia - helpful tips

I have bought items from USA using Ebay. I am in the Netherlands and hence sellers use "international shipping" which has some rough edges. Let me document a few, because I would like you sellers to keep selling to me and I think that EBAY, not the s...

Shipping rates INCREASE? Ground Standard service

Went to ship an item out in which we already have a saved rate of 4.65 for shipping, Label was created and the charge was $4.85? I understand stamps will be going up at the post office, but anyone else having issues with justifying raising their rate...

WEIRD. Shipped item - Zero USPS scans - Buyer already claimed they received it.

This is a super odd and perplexing situation. And my first time encountering anything of the like. I shipped an item to a customer next business day via USPS Priority Flat Rate Envelope. Fast forward 3 days later and I'm perusing my shipped history a...

Did a partial refund for shipping discount before printing label and now can't print label

i gave a partial refund for a shipping discount before printing a label and now I can not print a shipping label. That option does not show. It has add a tracking number but I don't have one. Can someone explain what I need to do?

Parcel lost once at hub

Hi can anyone help. Over a month ago an expensive package was deliverd by seller to international hub. Tracking to that point. Since then nothing,no tracking nothing. Ebay are useless as they shut down any attempt to contact. One day to go before fin...

eBay Branded Packaging Tape?

Just ordered 144 rolls from an eBay seller.And another 144 rolls from a different eBay seller. One order showed up in boxed cases (as expected). Tape with eBay imprinted on it, big, bold, multi-colored. Just like I've always received. The other was j...

Fedex Lost $3,000 Pkg in Transit As a Seller What to Do Next?

Been selling on eBay over 20 years, first time occurred to me that Fedex lost the package in transit. Happens to be a $3,000 item. Bought shipping label via eBay with max coverage possible ($1,000). Obviously buyer is entitled for item not received r...

Don't Use FedEx Ground Economy!

Even though it's tempting and sometime several dollars cheaper, don't use "FedEx Ground Economy". I've had 5-cases recently where it just dies in FedEx Tracking and you file a claim only to hear contact USPS, and USPS will say contact FedEx, no one t...

Are any other eBay sellers getting billed $8.60 for USPS ground packages 4 ounces or less ?

Hi, Please see attached screen shots. This is not due to postal rates increasing. The postal rate is $4.80 for ground packages 4 ounces and under ( which is still horrible). Please see the screen shots. Your system is showing $8.60 while stamps.com w...

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Item hasnt been delivered but customer already requested a return

so i have a item thats been playing the missort game. Orginal sent out from utah heading for the miami area. (lauderhill, FL 33351-5050) My question is how are customers allowed to start a return with the item that hasnt been delivered? Return reason...

eBay Standard Envelopr/labels

Hi all,Intend to use EBay Standard envelope program for the first time..Are there different sizes of LABELS? Can you use a # 10 envelope? I am doing this the old fashion way..I print on a s sheet of paper,then cut and tape..I understand the actual en...

How to Handle Freight Forward Orders...What I do

It seems lately sometimes there is tracking marked as item delivered to the USA address and sometimes not in freight forward.I used to do tracking but found it not to my advantage.I found not using real stamps but using a kiosk machine stamp works ra...

Promotional Shipping Rule

Is there a way to apply different promotional rules to different items? For example, I'd like to offer free shipping if my buyer purchases more than one bag of dog treats. But on a different listing, I want to offer free shipping if my customer purch...

IS SHIPPING INCLUDED WHEN OFFERS RECEIVED?

A lot of my items I have listed have free shipping and I receive offers from buyers. Why does it say when an offer received that shipping is not included? If the listing states free shipping surely offers received include the shipping. Example.....I ...