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eBay Testing Extended "Soft-Close" Auctions For Trading Cards

FYI - it looks like eBay is testing extended soft-close auctions on select items in Trading Cards. https://www.ebay.com/help/buying/bidding/bidding?id=4003 "We're currently testing extending auction durations by 2 minutes when a bid is placed in the ...

eBay Not Recognizing "Item Posted" – Getting Unfair Defects - AI support only :-( - Need Help

Hi everyone,I’m a seller from Brazil and I’ve been having serious problems with eBay not recognizing when my items are posted.I ship everything on time using Correios (our national postal service), and I always get a valid receipt showing that the pa...

Buyer not charged enough for shipping.

I listed an item as “Buyer pays – calculated shipping”. The item sold and the buyer was charged a shipping fee of $9.00 (USPS Ground Advantage). This is a large box going from Florida to California. The actual shipping charge is $107.00. I had entere...

Giving Credit where Credit is Due - It's NOT shipped until the Carrier Scans it!!!

It has been a while since I posted one of my "Giving Credit where Credit is Due" threads but here is one I am really happy about: FINALLY, after many years of debating this subject eBay is onboard with industry standards on when a package is actually...

Product Research tool inaccurate?

Hi, I have been using the product research tool (formerly known as Terapeak) for a couple of years now to accurately see what items are selling for. However, with recent changes eBay have made to selling I.e buyer protection fee now being charged to ...

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Permanent Restriction Due to Out-of-Control Orders – Need Help from Appeals Team

Hi eBay Community,I’ve been selling on eBay for several months and recently got permanently restricted due to a high Bad Buyer Experience (BBE) rate. However, I believe this was due to issues that were out of my control, including: A Canada Post stri...

Shipping overcharged, Label not used, still no refund

I sold a $20 item that I charged $10 shipping. The label sold at $66.99. It was cancelled immediately, NEVER used. The package was sent USPS for $13. Has sense been delivered. I've written, called, still nothing. How long does it take or do I quit eB...

Buyer gets more time to pay??? When did eBay sart this?

I have a non-paying bidder, and it has now been over 4 days. However, eBay will not let me cancel the transaction due to non payment. There is a notation there - Autopay at Jul 9 7:00pm PDT. And also: Buyer wants to shop moreThey may check out early ...

Resolved! Top Rated Seller Permanently Banned After Unfair INR/BBE Flags & Months of Ignored Appeals

Hello Community,I want to share my experience as a long-time seller who was permanently banned from selling on eBay just one day after achieving Top Rated Seller status.My account was restricted due to 4 Bad Buyer Experience (BBE) cases — all involvi...

so what does selecting "US Only" when searching for a item supposed to do?

I thought when you selected item location US only that meant the item was located in the US but I was just searching and am finding "US $2.99 eBay SpeedPAK Standard. International shipment of items may be subject to customs processing and additional ...

Help with international package

Good afternoon,On June 22, I shipped 2 packages to the eBay international shipping center in Glendale Heights. One going to Jack in Canada with drawer handlesOne going to Dylan in France with doll clothes. Today Jack sent me a picture.He received Dyl...

Is there a limit to how long a buyer can claim item not received?

Hey everyone, I have a buyer who made a purchase on 4/20 and yesterday I get a message from e-bay that funds are on hold because now over two months later he is saying he didn't receive it. The tracking says "delivered to building" he's in NYC and I'...

If you’ve been sued over a Schedule A SAD Defendant trademark claim, I might be able to help

Hey everyone,If you’ve been named in a U.S. trademark lawsuit (usually out of Illinois) and received that dreaded email from eBay about account restrictions or frozen payouts, I truly feel your pain. I’ve personally been through this twice. I was pre...

[For Non-US and Asian Sellers] SpeedPak Dashboard Glitch Is Wrongly Reducing Selling Limits

Hi, I'm a seller in Asia, I have a glitch with the SpeedPak Dashboard. eBay said I violated their policy even though I don't ship from China, my packages never reached China soils along their journey, and non of my buyers chose SpeedPak shipping. Whe...