Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Tracking info update

Update as of 7/2/25:"We have identified a segment of orders with inaccurate tracking events and are working to update these events with accurate details. For Item Not Received cases where we have been asked to step in and help, we’ll place the case o...

USPS Failed to Scan Dozens of Packages – eBay Siding with Buyers and Withholding Funds

Hello eBay Seller Community, I wanted to share a recent and very troubling experience in hopes that others may have insight, advice, or have gone through something similar. On June 18–19, I dropped off several dozen trading card shipments—some in pla...

New Postage Rates

Ebay notes new rates 1 oz $.74. Should be $.78. Also listed 2 oz 1.03 should be $1.07. 3 oz $1.32 should be $1.36.steve

Pitney Bowes

Worst shipping company on the planet!!!! YOU WILL NEVER, AND I REPEAT, NEVER, RECEIVE YOUR PARCEL. AND TO ADD INSULT TO INJURY THE CUSTOMER SERVICE IS NON-EXISTENT!!!!! EBAY AND ALL SELLERS NEED TO STOP USING THIS PIECE OF TRASH COMPANY!!!!!! AVOID A...

Wrong address on recent order

Order no.FD0383-144 is being held up by FedEx wrong address on shipment

purchasing additional shipping insurance no longer an option for ups and fedex shipping

There is no option to purchase additional shipping insurance when I chose fedex or ups shipping. The option only appears for usps shipping. I believe this is a bug...I tried on mobile and desktop, in advanced shipping options not basic

Seller Protections are in place for shipping delays.

Why are the direct links to USPS tracking gone and only the number shows.

I noticed the links in the web interface and app no longer allow you to directly click on a hyperlink to usps. This is a real negative on shopping here for a buyer perspective. You can’t even copy the link anymore. I think this is a sad attempt to tr...

UPS Mail Innovations

I've had a few packages sent very recently and the seller ended up using UPS mail innovations for shipping, which I know gets given to USPS in the end. To say the least, everything has been an absolute nightmare with this shipping service. Both of th...

Resolved! 2 packages shipped with eBay counterfeit shipping labels

I shipped two separate packages using eBay shipping labels, both involving FedEx smart post. The labels had both a FedEx and USPS tracking numbers. FedEx package tracking showed a successful handover to USPS, but then the USPS didn’t update on delive...

Resolved! Ebay Standard Envelope - Honest input requested

I've been selling on ebay for about 2 years now and have been shipping my items USPS ground advantage. My items qualify for Ebay standard envelope and I am currently considering switching to that shipping method to save the seller shipping fees, save...

Listed an item under 1 oz for shipping for .73. Can't find the same after sold

I just listed a very small diameter set of items as a First class letter for .73. After it sold, shipping showed something different at $4 plus. They paid for the .73 postage. How can I fix this? I listed the dimensions as 1" thick, since that's the ...

Print Packing Slip missing from drop down menu

I'm trying to print a packing slip. The choice is missing. The image below is taken from the order details page.

Advise on a case where buyer refused to go and pick up the package

Hello, I'm a seller. I recently shipped a package to Italy. The latest tracking said the package is being held at the pick up point. I messaged the buyer to explain the situation, sent him the local postal service phone number that I have looked up a...

Problems with delivery to ebay international seller hub in Glendale Hills

I sent my package to the Center by Fedex. Fedex confirmed delivery on May 29. I relaxed. A few days ago my nightmare started. Buyer in Mexico (I do not ship to Mexico, ebay decided to do it with this mechanism) complained that he had not received the...

Label refund

I sold a $20 item that I charged $10 shipping. The label sold at $66.99. It was cancelled immediately, NEVER used. The package was sent USPS for $13. Has sense been delivered. I've written, called, still nothing. How long does it take or do I quit eB...