Shipping

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Damaged during shipping

I sold an item and shipped it via an eBay label. The item was damaged during transit. Since eBay bought the label technically, do I have to have the customer file a claim through eBay for insurance? What option do they need to select? I tried through...

International - Freight forwarding from Miami

Good Morning CommunityI was wondering if it is safe to ship to a buyer who uses a USA-based freight forwarder out of Miami.1. Once my package is tracked and successfully delivered is my responsibility as a seller completed?2. Should I spend the $ for...

Problem collecting on insured item

Greetings, Item: 176696739505I had sold this item which arrived to the buyer broken.I have been going round and round for month's with USPS.The USPS paid 100 maximum indemnity and says I did not have insurance.I show a transaction breakdown of 20.86 ...

USPS scans when dropping off package but not at pickup. Why?

Living in a rural area which requires about 90 minutes a day to take packages to the post office. I have to wonder why within a couple of minutes I get notification of a package arrival at my home, but they don't offer this for a collection of packag...

Ebay Standard Envelope shows as late with no scans at all

Hello all. I sent a sticker with ESE. Buyer said he hasn't received it yet. Tracking shows NO scans, but says running behind, original estimate was Wed, Apr 3 - Sat Apr 6. What's my next step? If the buyer files an INR, or even if he just never gets ...

Screenshot 2024-04-07 at 16-45-21 Orders — eBay Seller Hub.png

Dropped off Package inside USPS, No Scan

I dropped off my package in their blue box inside USPS 24 hours ago, but there still isn't a scan. eBay is reminding me to ship my item, but I already dropped it off at the Post Office. How long does USPS usually take to scan packages? I called them ...

Where to find tax ID for Brazil shipment?

In the past when I shipped items to Brazil it did not require a tax id, now I'm trying to print a label on Pirate and it says I need one. Does anyone know where to find it?

eBay undercharged buyer for FedEx ground

Anyone found any recourse for eBay undercharging buyer for shipping? Buyer purchased last night with eBay charging them $23.06 for FedEx ground/home delivery, I purchased the buyer selected FedEx ground label this morning and cost is $25.15 i’m wonde...

+Shipping is listed on listing

I offer free shipping on some of my listings but all my listings have the price plus shipping so buyers think they're having to pay shipping too how do you change that

Resolved! eBay’s USPS Parcel Insurance Plan (PIP) Claims — No Updates, No Access, No Support?

If a buyer doesn’t receive their USPS shipment and the seller has already issued a refund, eBay instructs sellers to file a claim for reimbursement through Parcel Insurance Plan (PIP) — a third-party company they’ve apparently contracted for this pro...

When creating a shipping label...

... there is a line that says: Package Protection: your package is covered up to (insert the amount of the listing price). I asked a question recently about combining orders because of this line. I know that USPS Ground Advantage is covered up to $10...

USPS is driving me nuts!

Items not scanning for a full week after shipping! Hoping they scan "out for delivery" soon. Used to scan in the wee hours of the night after mailing them but my postman tells me they are building up at the sorting center due to cuts in staff. Now in...

Resolved! Ebay insurance disappeared after package was lost with USPS

I am absolutely horrified. I sold a camera for $1700, went through the prompts to purchase a label, I selected USPS Priority Mail. It then prompted me if I would like to add insurance, I selected the prompt, added $1700 as amount, also choose to have...

Shipping Label Print Error

Hi all I’ve encountered an issue where I am unable to create a shipping label for the buyer. The error: “Something is wrong, please try again later” keeps on popping up. I have tried changing things such as adding unit no. Into the 2nd address line, ...

Usps

USPS is hurting my business. Every week they lose packages and don't update the tracking. Buyers open cases, and I lose them because USPS updates the tracking days after it was received.I just want to let you know that this is disastrous, thanks