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Seller Protections are in place for sellers impacted by severe weather

We are actively monitoring weather conditions across the country and assessing potential impacts to shipping and delivery operations. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about shipping del...

International Shipments from Germany to the U.S. – Severe Delays (Up to 10 Weeks!)

Hello fellow customers in the U.S.,We’ve recently seen an alarming increase in delivery times for our shipments from Germany to the U.S., especially to certain states like Florida, Texas, and Colorado. Two of our long-time U.S. customers (with excell...

Winter Storm - Change from 1 to 2 business days handling time...

Just a question.....I have the Top Rated Seller Plus discount.....because of my handling of 1 business day/30 day free returns....I am going to be in the path of this winter storm. It will not start until late Saturday night/early Sunday morning wher...

“Lost” Package due to GLS

I recently purchased a shoe backed by Ebay’s Authenticity Guarantee, and communicated with the seller that it’d be initially shipped late. I’ve ordered 20+ shoes off of Ebay, all except this one have been through USPS with no problems. I ordered anot...

Has anyone had experience with no USPS tracking updates on a package that has Pitney Bowes postage?

I ordered an item January 6- was shipped Jan 8 and a USPS tracking number provided. Tracking was shown from the origin post office as dropped off but it was downhill all the way from there. The tracking hasn't updated since Jan 12 - says " arriving l...

I dont have the option for Next day air anymore.

Am I missing something or did eBay change something? I ship fish and the 2-day air is not the best for me. I did try the overnight shipping but got an error saying Looks like something is missing. Please fix any issues and try again. and when I click...

Resolved! Why am I starting to see errors in my payment and shipping policies now when I create a listing?

Why am I starting to see errors in my payment and shipping policies now when I create a listing? I've never had to create a new payment or shipping policy when creating a listing. Just started today and I have no clue why.. See pics.

Shipping Policy Set Up

I've been trying to figure out how to set up a shipping policy that lets me the seller have a calculated shipping cost that is at the USPS retail price. Or if there was a way to set up a policy with a percentage markup vs a set amount. I haven't had ...

Resolved! No Refund on Shipping Label

Sold an item recently. Purchased a USPS label via my eBay funds. Took the box to the post office only to be told that I purchased the, wrong label for the size and weight of my package. The label WAS NOT scanned by USPS. I took the box to my local Fe...

Resolved! Void/Cancel and Refund USPS Label printed via QR Code?

I literally printed out the label an hour ago, however I need to void it and eBay is telling me I cant. Using the standard "Action-> Void" takes me to a page saying "This shipping label can't be cancelled because it has already been used." I've voide...

Resolved! Major Winter Storm This Weekend (January 23-26)

Part of this is just a PSA. Anyone in the south from Texas/Oklahoma eastward should be monitoring weather conditions going into this weekend. Record setting snows and possibly a crippling ice storm are looking increasingly likely. This, of course, wi...

Erroneous FedEx Underpaid Adjustment Charge

This happens every few months, so I deliver my packages directly to FedEx and started having the FedEx clerk measure my box and write the dimensions on my receipt with their initials, even though I print my labels on eBay labels. Once again, FedEx ha...

eBay added error UPS fee to my selling statement and won't address the issue

This is why I hate selling items on eBay, it use to be so simple and now it greedy politics I just bought a new video card not on ebay and the company shipped it to me. I knew I was going to sell my old video card off so I kept the shipping box the n...

UPS is fraudulently over-charging sellers for packages

I sold a pair of shoes last month, the box weighed 3.5 pounds, and weeks later UPS "adjusted" the cost and said the weight of the box was 12 pounds. This is obviously entirely wrong, I always weigh and measure my shipments, but I didn't want to ascri...

cancelled shipping label trying to get a refund can not get anywhere with ebay,

Talked to ebay and was told carrier would issue refund, now I can't even get ebay on the phone, help

UPS overcharging after the fact

Had been having problems with UPS charging additional shipping charges that I know were correct. These come 3-4 weeks after shipment and are totally unfounded. Called UPS and got someone who is clueless from overseas. Refused to transfer me to a supe...