mam98031 • Volunteer Community Member • Buyer/Seller since 1999
Best regards,
Hi everyone! Thanks for joining us for the Weekly Chat with eBay Staff. We don't have a specific topic this week, so feel free to share any general buying or selling questions you may have.
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@dentalsales4u wrote:How can I have this information before hand???
It's the doctors information that needs to be provided.............his radiation registration number showing he is registered with the state and authorized to purchase.
Of course. I see that now. Sorry for my misunderstanding. But thank you for setting me straight.
@dentalsales4u wrote:
Hi Brian,
I sell products that are subject to FDA regulations and I do have this disclaimer in all my listings.
I sold an x-ray last night, but I can't ship it until the doctor furnishes his radiation registration number for us to complete the FDA 2579 form and the EPE paperwork (equipment performance evaluation).
I contacted the doctor via email this morning, but didn't receive a response.
I then called the office and they told me they would call me back in an hour with the information, but never did. I called again and left a message, but still no response.
I am suppose to ship today since they made the purchase last night, but I can't due to the buyer not responding.
Do I just cancel the sale due to bad address since I can't ship to his address without this information.
I am now out of time to get everything done and still ship today.
We don't do anything until we have this information. We've wasted time in the past doing it before hand and the customer didn't have the proper paperwork and was not authorized to purchase.
Hi @dentalsales4u - it sounds like you've done just about everything you could. As I see it you have two options:
1. You can take the metrics hit on this and ship it when the buyer (finally) gets back to you. If you have wiggle room in your overall percentages it may be worth it if it's a particularly hard item to sell, or really high selling price. If you are close to losing Top Rated status it may not be worth it.
2. You can cancel the transaction as 'problems with buyer's address' since this is something required prior to shipping. This protects your rating, but you'd be out the sale.
@dentalsales4u - sorry, I realized I had one of my sentences on the 2nd option instead of the 1st where it belonged. I edited it to read the way I intended. 🙂
@mr_lincoln wrote:
Please get rid of the new All Selling page, we just went through this several weeks ago and yes, I used the Comments link NUMEROUS times to not only voice my displeasure but to also point everything it DOESN'T HAVE. Wasn't anybody listening? Did they even understand what is important to a Sellers? They are obviously clueless when it comes to page design simplicity which we had on the Classic My eBay Selling pages. Yep, I am pretty irritated and disgusted at this point ... here is what they were told before, here is what I posted here before and here is what never happened.
The Classic pages gave the most important information in about a 2" x 3" square in the left gutter of the page. here it is, shows number of Auctions and the number of bids and the total dollar amount for those and then it shows the total sales on the MONTH (NOT THE 31 DAY CYCLE!!!) The info in the following pic HAS to be on the first page ... I don't car if you leave all the other useless information there but put this info on the page.
Next, there are three tiles on the new page, none of it I use or need to see every time I just want to check eBay ... I KNOW where to find the dashboard and I KNOW where to find my monthly limits and I KNOW if I need to do anything. And PLEASE stop this fixation on a 31 day cycle! Seriously, Not a single vendor that we have or service company or bank account or credit card or any other business we know uses a 31 day ... so WHAT is the point? Half the months in the year don't even have 31 days.
So basically, this is the entire screen I see when I go to check my eBay and is is completely worthless.
Next, I sell a lot Auction style and this page has NO indication that any Auctions have bids ... then when you go to sort the Active list with Auctions first it doesn't even put the ones with bids at the top LIKE THE CLASSIC PAGES DID! An oh, I pointed out you are not being kind to red-green color blind individuals ... starting prices are red and bid prices are green AND THEY AREN'T EVEN IN BOLD TEXT! So I currently have 4 items with bids so this page layout means I have to scroll and scroll and scroll to even find which ones they are.
Then in the lower right hand corner I might want to see MORE than 25 per page BUT the programmers fouled up the pull down menu, YOU CAN'T READ THE NUMBERS. And the last time around it would NOT stay on the quantity I selected so each time I went to the page I had
There is also NO link to The Community ... this has got to be some of the poorest page designing I've ever seen and I am becoming convinced that eBay is intentionally hiding information from Sellers and making information hard to find ...sorry, but I just can't think of any GOOD reasons why something like this could be done.
Truly unhappy,
Mr. L
Hey @mr_lincoln - While I know there are no plans to remove the All Selling Page in Seller Hub, I do know that team has worked on updates and continues to make improvements to the page based on feedback like yours. I'll pass along this feedback as well.
Most of the pages in the Seller Hub do not have a footer with a link to the Community, instead this is on the Overview page in 'Shortcuts' automatically (though you can also customize this space). The All Selling page is in line with this design.
@stuff4divas wrote:
Is the Classic View page dead in the water? Lots of unhappy sellers regarding the disposal of Classic View 😒
Hi @stuff4divas - yes, the Classic View page is being retired. Some additional details and 'how tos' here!
@my-cottage-books-and-antiques wrote:
Well, ALL other pathways. I get a "sold" notice in my email, I get a "Sold" notice in my Notification "Bell" at the top of the ebay page, I go to Orders and the dropdown for "purchase label"....all of these clicks present me with an option to print a packing Slip, but it is the old Packing Slip, not the new one. And, I think there are one or two more ways to access a packing slip. My point is, if I go to print a packing slip, the format of the packing slip should be the same (the new format) at every spot.
@my-cottage-books-and-antiques - Thank you for clarifying. I can definitely pass this on to the shipping team for review.
@golfingaddict wrote:
Have you ever noticed that there is not a search bar on every eBay page? For example:
There is not search bar if you are on the help pages. Look for help for something and you can't get back to search.
And go to the community boards and then you can't search for something.
Shouldn't it be easier to search for something to buy from every page on eBay?
Is it like this because they are on different platforms or something?
Also, when I print labels using eBay shipping, I cannot go back to my seller hub. The page I get just has an eBay logo that I click on which takes me to what I assume is the eBay home page. On the search pages and the top of many eBay pages I have what looks to me to be a toolbar that has My eBay, sell, watchlist, daily deals, help and contact.
What I would love to see is that same "toolbar" on all pages, including community pages and help pages.
Thank you
@golfingaddict There are technical reasons why an eBay item search bar isn't found on the Community. I don't have insight as to why it's not located on the eBay Help pages, but my guess is that it may cause confusion for some members if there are two search bars on the same page; one for items and for Help. Again, that's just a guess. I'm happy to share your feedback about this and having a tool bar on all pages though!
brittanie@ebay wrote:
@mr_lincoln wrote:Please get rid of the new All Selling page, we just went through this several weeks ago and yes, I used the Comments link NUMEROUS times to not only voice my displeasure but to also point everything it DOESN'T HAVE. Wasn't anybody listening? Did they even understand what is important to a Sellers? They are obviously clueless when it comes to page design simplicity which we had on the Classic My eBay Selling pages. Yep, I am pretty irritated and disgusted at this point ... here is what they were told before, here is what I posted here before and here is what never happened.
The Classic pages gave the most important information in about a 2" x 3" square in the left gutter of the page. here it is, shows number of Auctions and the number of bids and the total dollar amount for those and then it shows the total sales on the MONTH (NOT THE 31 DAY CYCLE!!!) The info in the following pic HAS to be on the first page ... I don't car if you leave all the other useless information there but put this info on the page.
Next, there are three tiles on the new page, none of it I use or need to see every time I just want to check eBay ... I KNOW where to find the dashboard and I KNOW where to find my monthly limits and I KNOW if I need to do anything. And PLEASE stop this fixation on a 31 day cycle! Seriously, Not a single vendor that we have or service company or bank account or credit card or any other business we know uses a 31 day ... so WHAT is the point? Half the months in the year don't even have 31 days.
So basically, this is the entire screen I see when I go to check my eBay and is is completely worthless.
Next, I sell a lot Auction style and this page has NO indication that any Auctions have bids ... then when you go to sort the Active list with Auctions first it doesn't even put the ones with bids at the top LIKE THE CLASSIC PAGES DID! An oh, I pointed out you are not being kind to red-green color blind individuals ... starting prices are red and bid prices are green AND THEY AREN'T EVEN IN BOLD TEXT! So I currently have 4 items with bids so this page layout means I have to scroll and scroll and scroll to even find which ones they are.
Then in the lower right hand corner I might want to see MORE than 25 per page BUT the programmers fouled up the pull down menu, YOU CAN'T READ THE NUMBERS. And the last time around it would NOT stay on the quantity I selected so each time I went to the page I had
There is also NO link to The Community ... this has got to be some of the poorest page designing I've ever seen and I am becoming convinced that eBay is intentionally hiding information from Sellers and making information hard to find ...sorry, but I just can't think of any GOOD reasons why something like this could be done.
Truly unhappy,
Mr. L
Hey @mr_lincoln - While I know there are no plans to remove the All Selling Page in Seller Hub, I do know that team has worked on updates and continues to make improvements to the page based on feedback like yours. I'll pass along this feedback as well.
Most of the pages in the Seller Hub do not have a footer with a link to the Community, instead this is on the Overview page in 'Shortcuts' automatically (though you can also customize this space). The All Selling page is in line with this design.
brittanie@ebay Thank you Brittanie and while this is NOT directed at you or any of the eBay Community Support team we did this weeks ago, the Comments link is worthless if they can't understand a written explanation of what is accurately described and pictured above. And their fixation on a 31 day cycle just blows me away without giving a running monthly total ... tomorrow will be a different set of 31 days and next Monday will be a different set of 31 days ... all worthless when it comes to monthly sales totals, and I don't want to have to run a date range "Report" in this new format EVERY TIME I want to see my current monthly total ... I mean seriously, even eBay invoices on a MONTHLY basis, are these page designers and programmers incapable of designing a math formula NOT based on 31 days?
It has been stated more than once and by more than just me, these changes add SOOOOoooo much extra work its not even funny.
@greg213213 wrote:
What should I contact CS for? Every thing is the way that it is supposed to be, except sales. The last 31 days of sales says I am down 37.7%. That number has not changed for over a week either. There is something seriously wrong here and it seems that no one wants to admit to it or just doesn't know how to fix what was screwed up.
I know from past experience from calling CS, I would probably get the same canned answer that "everything is working as intended with no issues". Sellers get tired of hearing this kind of stuff.
I think it is time to slowly dissolve my listings until I find better use of my time on this site as it has been run down into the ground over the years all for the mighty $$$$.
At one point in time I was doing over $100,000.00 per year and as of now I am lucky to do 10% of that.
I'm sorry to hear that @greg213213. I can recommend resources available to you through Seller Hub like Sourcing Guidance, or with Terapeak's Product Research, but it sounds like you're very aware of your category, seasonality and price points. If your impressions and clicks have both declined there may not be as much appetite for your items currently.
I wish you the best!
@my-cottage-books-and-antiques wrote:
Brian, See the Spring Seller Update , under Fees and Financials, More ebay Stores Updates Will Be Announced Soon. ebay has also talked about it elsewhere, but that's the one I can point you too.
@my-cottage-books-and-antiques ah yes, thank you! I thought I saw something recently about this but couldn't find it when I did a quick search, so I assumed I must have made it up 😝 I haven't heard anything new about this, only what's been mentioned in the Seller Update. If I were to guess (again, this is just a personal guess!) then I don't think we'll hear anything more about this until later in the summer or in the fall of this year.
This weeks chat is now closed to new questions. Thank you to everyone who joined us today 😁
