Shipping

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Seller Protections are in place for sellers impacted by severe weather

As much of the country experiences extreme winter weather, with many areas impacted by snow and ice, we are closely monitoring conditions nationwide and assessing any potential impacts on shipping and delivery. Our primary concern is that you and you...

Resolved! Buyer claims they didn't receive item. Tracking says it was delivered.

Buyer took forever to pay. I mailed on time. Tracking says it was delivered to an individual. Now buyer claims they didn't receive item. He opened a "not received" case. He says I was supposed to send it as a "sign for". He did not contact me about s...

Resolved! Insufficient postage - what happens next?

Hi,a package I ordered stopped on the way because of insufficient postage and was returned to seller. So what happens next? Can the seller charge me more for the postage or is he obliged to send the package again with out my paying?Can the seller can...

Sold item via Global Shipping Program - item not received by buyer

Hi, today buyer contacted me saying that that status shows delivered but buyer didn’t receive it. What should I do at this point? I’m not too familiar handling international matters.

Resolved! Low buyer shipping costs on kitchen knives

All of our kitchen knives under the House and Garden category list with very low USPS First Class shipping costs. Buyers are paying as little as $1.50 for a 2 - 4 oz package that costs us over $3.00 to ship! I’ve been complaining to EBay for about 1 ...

eBay international shipping shipped my item to wrong country

I delivered an item from the USA to Australia, and I purchased the shipping label which was automatically generated by eBay, and delivered it to their transit location in LA. However, the international shipping of eBay did not send it to Australia, a...

Resolved! Buyer is concerned that tracking number begins with ES

The buyer has told me that if the tracking number begins with ES, they will be charged by the customs people. This was their message:“need pay Expensive China customs duties(watch about 150usd -200usd )” If the tracking begins with that. the package ...

I buy a vehicle with you,I would like to know if it is coming the way you ready sending it to me

I have bought a vehicle with you, I would like to know if it is coming the way you already sent it to me

eBay international shipping shipped my item to wrong country

sold item is mistakenly described as local pickup, no address for buyer

I have messaged the buyer, but gotten no response. What should I do? Is this possibly a scam?

Ebay International Shipping

I used the International shipping service via Ebay. As to percentage of bad delivery rate, at least 50% of my sales and purchases via this service did not get to the buyer or the buyer received the wrong item. Just the past couple of days the service...

Advice on creating a shipping policy that ships to as many countries as possible

When you create a shipping policy, do you choose individual services or do you just use Ebay International Shipping (EIS) as the default? I'm confused, because EIS is not shown as an option in the business policy tool, even though EIS is enabled in m...

No option for passing on shipping discounts on "new" listing page?

Just when you're getting used to something, eBay changes it...again. On the old listing page, there was an option to set your shipping costs to include your eBay shipping discount, passing on the discount to a buyer. I live in NH and sell a LOT of st...

Item Not Received Case - How to Protect Yourself as a Seller?

Long-time eBayer here and am very frustrated and need some guidance: Here's a summary - Shipped expensive item via USPS Priority Mail with Signature ConfirmationDelivery shows Item was signed for and received (but shows different town name for final ...

Resolved! Sellers reconsider letting your buyers choose media mail.

Warning to all sellers, if your customer pays for media mail you better be ready to take the loss on the item if the postoffice loses it. eBay will do nothing to help you. If you tell your potential buyers “if they choose media mail at their own risk...

Priority Shipping Options??

Am currently listing on newer listing form, and wondering what happened to 'Priority Flat Rate Envelope' or 'Priority Padded Flat Rate Envelope' as options? I am only able to find regular Priority Mail as an option. It's fine for me, as I currently o...