Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

buggy tracking data for USPS Priority?

Are shipping times supposed to be presented by eBay tracking using the Seller's timezone? I am on the East Coast US and shipped a package earlier today (dropped it off at 9:50AM at the Post Office). It was destined for California. It's not yet noon h...

Any one else having trouble printing international label today?

Kept saying there was error when trying to print label for item that is going to Italy. Talked to 2 different eBay staff members and the second person told me there was a problem with the system after having me try multiple things. Said should be fix...

Tracking showing future times - an hour ahead of real time

Not sure what it means - but my tracking is showing over an hour ahead of actual EST

shipping cost

I wound up putting the package in another box for protection. I used the ups label but now there may be difference in the price. What now?

Ebay International Shipping - Changes to listings may not be sent ti eIS

This is just a warning that if you have a listing without box dimensions or weights and you later add those to the listing, eIS may not see the changes. eIS has the following shipping limitations:Length less than 42 inchesLength + Girth ( 2xWidth + 2...

Shipping Issues

So I got this idea that I would try International sales and went in to my account to change shipping preferences. It won't work. It just keeps loading, but doesn't complete. I tried to list an item and some bizarre combo of letters and numbers is sho...

Resolved! Shipping policy fix?

Hello, Hopefully someone can assist me with this issue. Up until today I have always listed items and selected the shipping method and price manually for each listing I do. For example a DVD movie I would select Economy Shipping and I would select th...

LaserShip Delivery Company

Can someone confirm if eBay uses LaserShip as a delivery company? This inquiry is in regards to a Seller that is in China and has stated that they use Economy Shipping was the package reaches the USA.I am just trying to confirm that LaserShip is not ...

Cannot pay for item

Hello, I tried ordering an item to be delivered to my po box after accepting and offer from the seller but it says that the seller can't ship the item to my location. I'm unable to pay for the item in the app. Is there any way I can solve this? (eith...

Resolved! How to add Free Shipping worldwide?

Is it possible to add free shipping for worldwide customers? I am a new seller from Jamaica who is trying to start out small. At first, the listing format did not work because it lacked the correct shipping options. I was then told to use the followi...

Resolved! How long does it take for a Voided USPS Shipping Label to be refunded back into your Seller Account?

Because of an error in package weight, I had to void a USPS Priority Mail shipping label that I generated in eBay after a customer purchased one of my products. I purchased another label thereafter and then voided (requested refund) for the label tha...

International Shipping Program Questions

Just a few questions about shipping internationally thru ebay.Can Tyvek bags be used or must everything be in a box?Can a box be 6" x 4" x 4" or any similar small box?Is it recommended to lift shipping restrictions for every location and let ebay wor...

seller not responsive and would not ship the item

How can I get a refund when seller does not respond and did not ship an item bought on May 10th? Not hearing from ebay....

Assistance Required: Didn't Ship Item on Time, Case Closed, and Refund Issued - What to Do Next?

Hello eBay Community,I'm seeking some advice regarding a situation I've encountered. I sold a camera on eBay, but I didn't see or reply to any messages on my account for two weeks, which led to a delay in shipping the item. During this time, eBay iss...

Items being changed to free shipping when they were not posted that way.

Hello, I have had to cancel a couple orders as somehow the listings were changed to "free shipping" when I did not list them this way. I have an item currently that just sold and I cannot figure out what is happening. I know some of you will say, "yo...