Shipping

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Seller Protections are in place for sellers impacted by extreme winter weather

A historic winter storm and extreme cold are impacting large areas of the South and Northeast. Severe weather and its aftereffects across much of the United States may cause shipping and delivery delays. Your safety, and the safety of those close to ...

sold item is mistakenly described as local pickup, no address for buyer

I have messaged the buyer, but gotten no response. What should I do? Is this possibly a scam?

Ebay International Shipping

I used the International shipping service via Ebay. As to percentage of bad delivery rate, at least 50% of my sales and purchases via this service did not get to the buyer or the buyer received the wrong item. Just the past couple of days the service...

Advice on creating a shipping policy that ships to as many countries as possible

When you create a shipping policy, do you choose individual services or do you just use Ebay International Shipping (EIS) as the default? I'm confused, because EIS is not shown as an option in the business policy tool, even though EIS is enabled in m...

No option for passing on shipping discounts on "new" listing page?

Just when you're getting used to something, eBay changes it...again. On the old listing page, there was an option to set your shipping costs to include your eBay shipping discount, passing on the discount to a buyer. I live in NH and sell a LOT of st...

Item Not Received Case - How to Protect Yourself as a Seller?

Long-time eBayer here and am very frustrated and need some guidance: Here's a summary - Shipped expensive item via USPS Priority Mail with Signature ConfirmationDelivery shows Item was signed for and received (but shows different town name for final ...

Resolved! Sellers reconsider letting your buyers choose media mail.

Warning to all sellers, if your customer pays for media mail you better be ready to take the loss on the item if the postoffice loses it. eBay will do nothing to help you. If you tell your potential buyers “if they choose media mail at their own risk...

Priority Shipping Options??

Am currently listing on newer listing form, and wondering what happened to 'Priority Flat Rate Envelope' or 'Priority Padded Flat Rate Envelope' as options? I am only able to find regular Priority Mail as an option. It's fine for me, as I currently o...

Resolved! USPS shipping changes for July. Cubic rate?

With the upcoming changes to USPS rates, first class, parcel, etc being combined. Anyone know if we will still be able to use cubic rates via pirate ship?

Bug/Error When Trying to Ship, Says I need to purchase Canadian mail to ship within US

I haven't had this issue ever until today. I'm trying to purchase shipping on my sold items and eBay is giving me the weirdest error ever. I'm shipping from my address in the US to other addresses in the US. But eBay is telling me I have to have a Ca...

UPS Damage Claim approved and refund sent. If I refund buyer directly, will ebay refund fees?

I have a great buyer who has been very patient in waiting for the UPS claim on an item damaged in shipment. It has been approved. Will my managed payment fees be reimbursed when I refund? Does the buyer need to start a "return" of sorts first?

Ebay charged -$1,488.19 for a shipping label, problem is I already bought one through ebay for 104

I shipped a small watercraft motor, got paid, made a label that part was deducted got my payout ...all good.Right?WRONG!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!EBay wants -$1,488.19 for a shipping label and they are going to deduct it from my account. ...

USPS First Class Rate same as priority mail?

It appears, costumers are now paying the same rate for first class and priority mail for some packages? ebay shipping calculator shows same cost to customer for 15oz 15"x5"x4" (43147 to 10258)???

Tracking number not found in system, eBay not showing actualizations

So, I bought a ring about one month ago from Japan and it was supposed to be delivered this past 15th of June, but nor me nor the buyer are able to track it as in the Japanese Post system it says that there is no information about my package, even to...

Ebay charged -$1,488.19 for a shipping label, problem is I already bought one through ebay for 104

Selling Books

I would like to sell books with free shipping. I see that some sellers offer books for under $4.00 with free shipping to places such as Albania and Afghanistan. It doesn't seem possible to make any profit.What am I missing here? Thank you for any cla...