Shipping

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Central US Tornadoes

Seller Protections are in place for sellers impacted by recent tornadoes and severe weather. Our thoughts are with the communities across the country that have been impacted by recent natural disasters. Many states in the central region of the countr...

packing slip and invoice question

hello, three quick questions PLEASE!!! (and thank you!!!) Question #1when I print a packing slip it comes up with my store name on top but under it it has my ebay store website address with my old ebay store name on it. how do i fix it? example below...

Resolved! voided shipping lable

Been over 2 weeks waiting for refund on a shipping lable that was voided. How long does it take for refund from USPS?

Shipping details won’t update

Hi! So, I’m trying to list a book on eBay and everything else is fine, but it will NOT let me update the shipping details. Every time I put in the package information and click done, it doesn’t work. Very confused.

Regional Rate Box - No Longer An Option?

As of 1/19/2023, Regional Rate Boxes are not showing up as a shipping option.Anyone have any idea what happened?

Why can't I print Regional A and Regional B labels?

As of this week, i have been unable to print regional A or B labels - what has changed?

Regional Rate Box going away, Will eBay convert to the cubic pricing?

I went to ship a package yesterday, and discovered that the USPS Regional Rate Box A option was no longer available. When contacting Ebay Customer service, they informed me that USPS will no longer offer Regional Rate Box pricing, as of Sunday (1/23/...

I purchased a UPS shipping label for an item through the eBAY Shipping. Price different when scanned

I had an item ship to Brownsville TX, It was an original box for a maple town Critter set. No figures just the cardboard box. I shipped it flat. It weighed only 1 pound. I don't remember the exact dimensions however I did input that into the calculat...

Helpful hint #1 Packaging

Most sellers (mostly small time sellers) should always make sure to have adequate packagingBEFORE listing any items that require secure packing. Seller lists a glass vase. The glass vase sells. (Remember that Ebay requires you to ship item next busin...

USPS has stalled in delivery - But customer states there is damage with shipment

I have a strange issue - I sold an item 3 weeks back, and there seems to be a delay with the final delivery for the last 12 days, But the buyer has just sent me a message that the item was damaged; I'm baffled and thinking this is some sort of a scam...

Changes to USPS Regional Rate A and B boxes

Between now and January 22 when Regional Rate boxes are discontinued, Regional Rate Boxes will still show on the listings and be available for purchase on eBay Labels. After January 22, Priority Mail will be the service shown on these listings and pu...

Signature and Fed EX for items over 750$, Direct or Indirect? Does it matter

I notice now Ebay is defaulting to indirect signature for Fed Ex on domestic shipments over $750. In the past, this has always been DIRECT signature. (I have sold quite a few things over the signature threshold) Does it matter if its direct or indire...

Can you file a missing mail request for first class package?

The mail person at the post office said I could file a missing package request for a first class package with tracking, however when I went to the website and put in the tracking number it said it is not eligible for an inquiry, only for a postage re...

how to print a shipping label for UPS express global shipping

I have a customer who wants and has paid for UPS express global shipping, but when I get to set up for printing, there is no UPS option available. GRRRRRR

Buyer damaged item, wants to return it

The buyer wanted a refund before I sent it out to him, and I simply told him no I don’t offer refunds, which is what my listing said. And he tried to open a case when he got it, BUT, it was closed within 24 hours because he received the product, and ...

Buyer holding my shipping hostage until they receive refund from the post office.

I received a bowl from a buyer in over 20 pieces. I sent them several pictures and filed a case. They told me they were filing a damage case with the USPS on MY behalf and I'd get paid when they get paid. Seven days later I wrote them a not so nice n...