Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Aquiline Tracking BEWARE

Aquiline Tracking is using fraudulent tracking and ebay reps don't have enough experience to realize it so beware buyers. I purchased a low dollar item from someone who said they were based in US but account was actually Israel and package moved all ...

No options for generating a Return postage label for refund

A buyer wanted a refund for an item I had sent them.Through the Ebay mobile app I initiated the refund process, agreeing to a full refund. But there is no option to print a prepaid postage label. I have checked with the dekstop web version and there ...

Is there actually a setting on each listing for Shipping locations? I'm trying to limit to the USA

I see the ability to limit locations for my account, but I'm not seeing what settings the listing itself has?

Ship to the Philippines via 3rd party

I am planning to buy a car rear glass window but the item that I found may not be shipped to the Philippines. I searched for a 3rd party shipper and asked them if they will repack my item to assure it will not be broken during the international route...

International shipping

First item shipped with new eBay international shipping has not yet arrived in Great Britain after shipping February 6th. Remember, when a business says they are going to help you, the goal is to first help themselves.

eBay Standard Envelope Not An Option When Listing

So I saw back in February there was an issue with the eBay Standard Envelope for trading cards not showing up and I'm just curious if it has been fixed or not cause for me currently it does not show up unless I set LxWxH all to 1. So I'm just curious...

Resolved! Using regional freight prices when listing ?

I’ve set up a regional freight rate table, but when I use phone app to list item or revise I don’t see any freight options besides “flat rate freight “ what am I missing ?

international shipping label QR code

I am having so much trouble trying to download a digital code from a recent transaction where I purchased the label for an international shipping, but can not access the code so the post office can print a shipping label but it already generated a tr...

How to do a refund for postage when buyer paid separately for 2 auctions. I am combining shipping.

The buyer won an auction but also bought another item as buy it now. In both instances the buyer paid for shipping. I am combining all the items into 1 package and this saved the buyer several dollars. How do I refund the buyer? How do I show the com...

Resolved! I Need Clarification on Metrics

How can I have a 100% rating on "tracking updated and validated on time" and a 1.15% rating on "late shipment rate". I've decaffeinated myself so be kind in your responses....

USPS Claims

Any sellers have the problem of submitting pictures of broken items for proof of damage for a claim with the USPS, only to have them request the broken item be taken to the Post Office, along with the box it was shipped in? This is after the buyer ha...

Shipping Cost Is Hurting

I need help, most of my items I do not charge shipping cost. Due to others who sells the same items offer free shipping. I have looked at hundreds of video, spoke to an ebay rep., and most would say add a shipping cost. If I do that item would barely...

Resolved! Accidentally deleted a message containing the QR code. How can I get a new one?

Title says it all. Please help.

Item exclusions from ebay international shipping

Before eBay got rid of the previous global shipping program, we were sending headlights, grilles, trims, etc. with the program. However this new program now excludes everything we sell for some reason. I looked under exclusions in EIS and every used ...

Media mail

Anyone sending media mail I suggest u pit insurance on whatever it is and about the exact price. I’ve had USPS lose 5 of my media packages now n are telling me they can’t do anything cause it’s media with no insurance. They pretty much said oh well t...