Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Returns buyer unavailable

Hello, I am wondering if someone could help advise me on how to handle an unwanted return? My package was worth $750.00 and has a no return policy. $199.00 of the price was for shipping, clearly shown in the listing. Ebay required me to add signature...

Resolved! No small flat rate box option?

Since yesterday the option to ship via small flat rate box has just disappeared. All of my listings that are shipped in a small flat rate are broken and I can't list anything new under a small flat rate. I chatted with support which didn't help any. ...

Tracking number

Yesterday I mailed a package out. I checked the tracking a few hours later and it showed USPS in possession of package and departed post office. This morning when I checked on package it says USPS awaiting item. I checked the official postal website ...

How are dimensions calculated?

When it comes to shipping, Ebay asks what the weight is and the dimensions of the package. However, when you go to enter the information, it does not state what order to place it under. Does it go HxWxL, WxLxH, or LxWxH? this should be posted right a...

eBay support declares USA to Australia is avail for GSP but NOT for Customs! Makes no sense at all

I have a listing I want to offer a customer in Australia. I checked...dimensional size/166 is fine. Weight is fine. I turned on GSP and yet Australia doesnt show up in the list of supported countries. I checked my shipping exclusions are OFF. None ex...

Resolved! Replacements

I purchased an electronic device and it doesn't work. I contacted the seller for a replacement, but the seller says, "On Ebay you can only get a refund, not a return". I don't think that is correct, since on the site it says "Money back or replacemen...

Resolved! Shipping two orders together in one box

I haven’t done this for a while and wanted to verify that I am doing this right in case something has changed.I have two orders that need to be shipped to the same buyer. Is there a way to combine the packing slip with both orders together? If I have...

International shipping

I am a newbie . If I allow international shipping does ebay take care of the cost or is the excess cost of going out of the country on me? I listed some figurines and the buyer is in China. They bought 3 and want me to combine shipping. When the zip ...

ebay shipping estimates are flawed

I have a 3 day handling time on my items now and went from priority mail to parcel post. from chicago to 90210 ebay says item will arrive march 16-20 thats 7 days or under!!!! I should have up to 10-11 days. no freaking wonder why my late shipping ra...

Shipping perfume

I am posting in response to a customer that I have sold to numerous times. This customer likes jewelry and I sold several items and had no reason to question the address. This customer purchased 4 bottles of perfume along with several jewelry items. ...

eBay International Shipping - EIS is a Fail. Poor alternative to Global Shipping Program.

eBay states that the eBay International Shipping - EIS is "Delivering better benefits to simplify international shipping...it comes with exciting additions." eBay states, "Buyers will see lower shipping costs, making your listings more competitive. A...

Buyer requests different shipping courier.

Hello, I usually use ebay global shipping to post my items outside of the UK as it does everything for me. A buyer as asked me if I can use Royal Mail International tracked instead. They are located in Brazil an say only this service with tracked and...

Do USPS small packages now come with some level of insurance from either Ebay or USPS?

Has this been upgraded to be level with UPS that seems to offer insurance up to $100. Plus what has been community experience in the unlikely event of a damaged package that needs a claim?

UPS Package pick up, No long available.... Ebay is considered 2nd Rate!

Is it possible for ebay to have a request pick up link for UPS and or Fedex? For years both companies would pick up my shipments since we are at a technology center with a shared loading dock between a few dozen companies. Over a year ago Fedex stopp...

Aquiline Tracking BEWARE

Aquiline Tracking is using fraudulent tracking and ebay reps don't have enough experience to realize it so beware buyers. I purchased a low dollar item from someone who said they were based in US but account was actually Israel and package moved all ...