Shipping

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Central US Tornadoes

Seller Protections are in place for sellers impacted by recent tornadoes and severe weather. Our thoughts are with the communities across the country that have been impacted by recent natural disasters. Many states in the central region of the countr...

I want to build an e-commence website

I want to build an ecommerce website that allows people to buy and sell physical goods, services, and digital products over the internet rather than at a brick-and-mortar location. So that we can process orders, accept payments, manage shipping and l...

Manual Refunds

Good Morning, I am wondering if anyone has any suggestions regarding refunds from a seller after 8 months. The seller is constantly telling me that he hasn't received the item from CGC yet. And the item is no longer on ebay website. I contacted eBay ...

ebay incorrectly applies discount on my shipping charge. Why?

item listed with $10 shipping. Buyer takes 2. ebay charges buyer for one piece. I eat $10. I did NOT list with shipping discount.

Ebay International Standard Delivery - is value of item visible to mail handler?

I have an expensive wristwatch to send from US to UK and I was wondering how best to send it. Ebay changes the label when they ship th uitem from the US, I gather. Does the new label show the value of the item, or identify the item? With the regular ...

Customer from Belarus cannot place order

My customer is from Belarus and the shipping address is to Belarus as well. But she cannot place the order and she gets the error saying that, "the item is not available for purchase in your location. You cannot buy this item". But I have not added B...

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Changing shipping address on a FedEx label

A seller has requested that the package be shipped to her brother's address, where they will be next week.When I go in and change the address in FedEx, an error message comes up saying the label can not be created. I went back just to see if it would...

I've started a return via eBay, generated Royal Mail label does not generate a label

I click in option print a label but nothing shows up only a page saying awaiting dispatch. Anyone has an idea how to sort it out? Cheers

Shipping cost breakdown for UPS on a damage claim

I have a damage claim filed thru UPS where I purchased the shipping thru ebay.I'm trying to find what did I insure the package for. I can't seem to find the breakdown of what I paid for the shipping. thanks

Resolved! There are no services available to ship from this address

Your ship from address must be in the United States to purchase a label. Edit ship from address. I have also changed my address, can you tell me the reason for this..? thank you

Resolved! Buyer put wrong name on a international order

I sent a package to France via eBay international standard delivery. (I dropped the package off at usps). The buyer put the wrong name and is not able to retrieve the package. She went to the post office and they said I need to contact the customs au...

eBay now takes weeks to process shipping label payments?

I didn’t sell anything today but I got a charge for this. I did cancel some orders but I never printed a label or anything.

can i send paper doll book media maiL?

Can I send paper doll book media mail?

No feedback buyer purchased expensive item and adjusted shipping address through message

Hello. I generally sell items on ebay that are under 100 dollars, and my experience has been mostly smooth with ebay buyers. I just got my hands on $1000 computer part that I posted for sale. I also asked in the description for buyers with no feedbac...

Returns buyer unavailable

Hello, I am wondering if someone could help advise me on how to handle an unwanted return? My package was worth $750.00 and has a no return policy. $199.00 of the price was for shipping, clearly shown in the listing. Ebay required me to add signature...

Resolved! No small flat rate box option?

Since yesterday the option to ship via small flat rate box has just disappeared. All of my listings that are shipped in a small flat rate are broken and I can't list anything new under a small flat rate. I chatted with support which didn't help any. ...