Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

Need clarification on pkg size for EIS please

elizabeth@ebayHi, I'm looking into EIS and wondering about package size. I was reading here: https://pages.ebay.com/internationalshippingprogram/seller/terms/It's number 3, d, ii on that page. it looks like packages must be at least 7 1/4" wide x 10 ...

USPS Ground Advantage - was assigned to a 3 lb 15 oz pkg!?!?

I'd anticipated a heavy item that just sold would not be impacted by this Ground Advantage option. But when I generated my shipping label, it was prominently displayed on Buy Delivery, so I purchased that service. That cost savings is delicious. Afte...

seller is being unhelptful for tracking of item

bought on May 24, 2023. never takes this long and says customs cleared june 4, which means it should have been delivered or a message to pickup at the po. contacted seller and gave a -alls good, on its way-let it sit for a few more days. nothing. so ...

Combined Shipping Calculation Error

I've been searching for the correct answer but not getting what I'm looking for. When I have a buyer purchase multiple items in a single order, eBay appears to simply add together the shipping charges as if they'll be sent individually, rather than i...

Is USPS Ground Advantage always by ground, or sometimes air? Need to address restricted items.

One thing that hasn't been clear to me is whether or not USPS Ground Advantage is always by ground/surface. With Parcel Select Ground, it was always by ground. Ebay labels used to allow declaration of restricted substances, such as Lithium batteries,...

Ebay's Shipping Calculator does not accept 15.99 Ounces for GA

If you are shipping on Ebay the calculator does not accept decimals. There have been posts stating that if a package is 15-15.99 ounces to enter 15 ounces not 1 Lb as you will be charges higher rates.How do we know if this accepted by the USPS? I do ...

Resolved! Is there a glitch on editing First Class to Ground Advantage?

This is what Im seeing when I tried to edit one listing. It doesnt even list Ground Advantage. Is this a glitch? All my ' policies' have those numbers at the end too, like my 30 day returns. What is going on?

where can i "open a request" about a product marked "delivered" yet was NOT delivered

where can I "open a request" for info on product not delivered

How can I bulk edit all of my USPS First Class active listings to the new USPS Ground Advantage?

I could not find a way on eBay to bulk update my listings with USPS First Class to the new USPS Ground Advantage. I saw that eBay was going to automatically update listings with USPS Ground shipping but no mention of whether First Class would also be...

First Class to Ground Advantage

Is there an easy way to find my listings that are all under one pound instead of searching for each item and clicking on them?I did set up a business policy for the Ground Advantage. I never used policies before. Right now I am clicking on the listin...

Still not seeing new GA?

Its Sunday and not seeing it in listings?

Resolved! usps short paid fees vs usps label underpaid

Anyone one else getting dinged twice by usps for label underpaid then weeks later a usps shortpaid fee for the same item? Ebay 3 times now has deducted usps label underpaid fees for items taking the amount from my payouts. Then deducted usps shortpai...

Cancel shipping on an item

How do I cancel the option for shipping? - the buyer wants to do local pickup.

Shipping to Canada from Serbia

Hello, I have noticed something very interesting about tracking when something is shipped from Serbia to Canada. It seems that when Canada Post is selected as a carrier under tracking option, two things can randomly happen: 1. The system picks the da...

Unclaimed package, return to sender

Hello,I need help. I've never had this situation so I'm not sure how to proceed. Sent buyer their items purchased, was delivered on 11/20 to a parcel locker as the tracking shows. Buyer never claimed the package so the post office returned the packag...