Shipping
Get the answers to all your shipping questions with advice from long-time sellers.
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Forum Posts

Tracking info update

Hi all, we've received word from our Shipping team addressing the issue with USPS shipping labels showing delivered already. UPDATE: "Transactions impacted by this issue will display accurate tracking events on eBay, although the USPS website may sho...

User avatar by Community Team Community Team
  • 2712 Views
  • 0 replies
  • 29 helpful

Shipping Fee

I am a new ebay seller. I sold a product for $200 and charged the buyer $35 for shipping. Only the $200 is on hold for payment to me. Does the $35 go to me after I get the shipping label through eBay? Just trying to figure out where the $35 is. Thank...

My order

wonder when my order going to get here

Idaho based seller, shipping to Puerto Rico?

I have a listing to sell computers. https://www.ebay.com/itm/394465340235 I don't ship internationally. There have been too many problems with shipping internationally. Someone in Puerto Rico has asked me about the cost of shipping one of the compute...

Resolved! Ebay calculated shipping costs are WAY off

Something very strange just happened with Ebay's calculated shipping, and the error is NOT on my end. I sold an item that I had entered in a correct calculated shipping for, with a customer option of choosing either USPS Priority Mail or UPS Ground r...

EIS doesnt show any tracking on IOS mobile

I noticed this today. I sold an item via EIS and went to track it. I noticed it didnt even have the domestic tracking number even though I printed it from ebay. I double checked the desktop on my computer and the domestic tracking number is there. an...

User avatar by Trailblazer
  • 163 Views
  • 8 replies
  • 0 helpful

Resolved! If shipping ends up being less

Hi, If shipping ends up costing less than buyer paid because of a change in the box size am I in good faith responsible for reimbursing the seller for the difference. This has happened the opposite way at times when I have to pay more for shippping. ...

User avatar by Adventurer
  • 358 Views
  • 10 replies
  • 0 helpful

Resolved! A buyer is being charged shipping multiple times for a variations listing? How can I correct this?

A buyer in Asia wants to order a few packs from 5 different card sets for a game. But when he adds them to his cart he is being charged shipping of $20+ for each of the 5 sets. I've never seen this before. Shouldn't they all be able to ship for like ...

Multi Shipping Charge.jpg

Shipping labels printing setup for Dymo 550 turbo

Hello all New to reselling I purchased a Dymo 550 turbo the other day. The labels im using are the 30256 (2 5/16" by 4"). When I print the mailing labels the labels are readable but i feel like it should feel up the whole label? there is like maybe 1...

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