Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

International shipping pricing

I only ship internationally using eBay's International Shipping program. This morning I had a potential buyer reach out, from Australia, as the price eBay quoted was too high, in his opinion. What recourse do I, or the customer, have to investigating...

Incorrect International Shipping Rates

Sorry if this is an old issue but I've been browsing and can't find answers to my problem, just some outdated old threads. I sell sports memorabilia and occasionally ship hockey stuff to Canada. Because of all the griping about EIS I've added direct ...

Overseas buyer wants refund

Item sent a few months ago. Supposed to arrive to within a month of being sent.buyer says it never arrived and wants a refund. Do I have to refund what it cost the buyer in shipping as well?

Seller trying to find my location on google maps?

Why would a seller contact me for my shipping address (correct address is on eBay, I have made multiple purchases in last year) stating they are unable to find my location on google maps? I live on a ranch in the middle of no where, not in town. Fran...

CAPPED FINAL VALUE FEE WITH UPS $999

So ebay has made a change to their final value fee with UPS and it is capped at $999 so if you sell an item over that amount you cannot get insurance to cover the full amount that you sold it for. I have reached out to eBay and they state that "there...

Shipping notification to buyers

When you look at your orders in My eBay they are marked shipped even if only a label has been created. It shouldn't be marked so until the item is actually in the possesion of the shipping agent.

shipping method changed by seller when buying shipping lable

So a seller listed item with USPS PRIORITY MAIL shipping, I won auction, he then shipped it with low cost UPS GROUND, and kept the difference.]TI requested refund for the extra shipping cost, but they will not refund the difference back. Is this cons...

eBay Shipping Label - Insurance

A buyer has bought two of my auction items. I'm going to put them in the same box and purchase an eBay Shipping label for UPS as I always do. I also always purchase insurance, but it won't let me specify an amount that is above the selling price for ...

Need help international shipping program countries not showing on listing

Hi, I recently listed a Marcello Fantoni lamp base #115923643179. I do international shipping through Ebay's ISP. However I got a text from a potential bidder from Canada claiming they couldn't place a bid on this item. I checked and lists Ships to U...

Buyer cannot pay until he knows how much shipping will cost.

Help! I sold two items to someone in Europe who wants to pay but eBay will not let me send him an invoice. I get a message from eBay telling me that invoices cannot be sent to international buyers. My buyer wants to know how much shipping will cost b...

A way to give feedback on eBay global shipping so the seller doesn't get the bad feedback.

I had to give the one star on shipping because there was no way to give eBay global shipping feedback even though the seller shipped it on time, he gets the blame when eBay should, but it took 11 days for eBay global shipping to mail it. When a selle...

Shipping

Why can't I find media mail to ship my books? Did ebay, in its wisdom, remove it?? Thanks

Seller used slower shipping service than indicated, advice?

Hello, I purchased an item that stated 'standard shipping' with an expected arrival date of 9/13 to 9/18. I need the item by 9/21. I just noticed they used media mail and now the estimated arrival date is 9/25. If the item doesn't make it by 9/21, wh...

Resolved! How can a person sell a dvd for less than shipping cost? Am I missing something?

I'm selling several DVDs and noticed this discrepancy. Makes a guy wonder if eBay is picking winners.

Seller wants to put USPS claim after I send it back

I received a glass item that was damaged b/c the seller did not pack it correctly. They put one glass item inside another glass item with very thin bubble wrap and it bounced up and down inside the other piece and it was damaged. The outside box is n...