Shipping
Get the answers to all your shipping questions with advice from long-time sellers.
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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Tracking info update

Update as of 7/2/25:"We have identified a segment of orders with inaccurate tracking events and are working to update these events with accurate details. For Item Not Received cases where we have been asked to step in and help, we’ll place the case o...

User avatar by Community Team Community Team
  • 3366 Views
  • 0 replies
  • 33 helpful

ebay standard envelope service

Still have problems with printing some of my labels for patches. The patches are in a right category not available to print in some of police category MS, ID, ME, WA & MO maybe more too. I have report this many times no fix yet.

Return Shipping Policy differs from product description

I bought a motherboard from a seller in South Korea, which was defective and now I want to return it, but I'm concerned about the shipping fee, as it is overseas and is pricey. In the description of the product it says the buyer is responsible for pa...

User avatar by Rising Star
  • 84 Views
  • 4 replies
  • 0 helpful

Resolved! Flat rate vs calculated shipping for priority

I am using USPS priority shipping, mostly their polymailers.However I chose the “calculated “ shipping option with my very first listing and now it’s always there.So when I put in the measurements, do I need to measure the height/thickness of the pac...

Combined shipping when the buyer has paid for her items (6)

I have read through all of the information provided under "Offering Combined Shipping" and "Combining Shipping Fees " under that. I am not certain my buyer has paid for shipping, but I am going to assume she has, so I want to send her a partial refun...

Do you offer free shipping on auctions? If so, do you add the ship cost to the min bid price or not?

New seller here, looking for advice: With buy-it-now listings you can incorporate the cost of "free" shipping cost into the price for a visibility boost, but for auction listings, does it still make sense to do that? If you set the minimum bid to cov...

Packing slips

I wanted to know if packing slips are mandatory? Is it ok to not include one with every order?

User avatar by Adventurer
  • 51 Views
  • 1 replies
  • 0 helpful

US Shipping Only Including "US Protectorates"

Ok. I think I've figured out why Puerto Rico and other US territories are not able to make purchases, even though the box is unchecked for US Protectorates. I recently had a buyer from Puerto Rico get downright informative toward me for not allowing ...

User avatar by Adventurer
  • 312 Views
  • 2 replies
  • 0 helpful

Combined Shipping Only Works Sometimes?

I have the same combined shipping rule set on all my items, and it works some of the time. But time and again I'll have to refund shipping to a customer for being overcharged. What's strange is, let's say a customer places an order consisting of 10 i...

User avatar by Adventurer
  • 111 Views
  • 2 replies
  • 0 helpful
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