Shipping

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eBay Tracking Status Updates

Update as of October 27th, 2025The Product team has confirmed that this issue is now resolved. Tracking events for impacted orders have now been backfilled with USPS tracking events. -------------------------------------------------------------------...

Mailing program fails on minimum USPS envelope settings

Trying to mail small paper items via USPS, usually set at 9x6x1" envelope, giving low cost of $2.11 thru Ebay to USPS, but when item sells, program fails to allow that low cost, goes to $4.02 via Ground Advantage, costing more to mail than customer p...

what is this new updated shipping rates that starts may 15th??

does this mean they will change the shipping rates that i have entered in my listing??

Ebay shipping opt out link was just a survey & not an opt out

On 4/17/2021 Ebay sent me an email advising me Ebay is making automatic changes to my shipping on May 13, 2024. The email said I could opt out but Ebay's link to opt out was just a survey and apparently did not let me opt out. Is this happening to an...

How to refund overcharge on shipping after the order is paid and shipped

Overcharged a customer on shipping and want to refund the difference

Any way to make sense of UPS price adjustments?

I received this UPS price adjustment for a UPS Ground label printed through Ebay. Per the price adjustment information, the "billable weight by carrier" is the same as the weight I entered -- 5 lbs. So I don't understand why the price was increased b...

Delivery got forwarded and delayed, seems never will get delivered

Hello everyone, I really need your help on this issue:I sold something on eBay and USPS picked up the package on 4/9/24. On 4/10 tracking shows the package is forwarded, then after a few days it’s out for delivery. Then it’s forwarded again and then ...

UPS Claims Not Accepted

eBay we need your help. I spent two hours on phone today. UPS site will not allow claim submission. It does not matter if you are 3rd party, channel partner, or shipper. I spend more time on phone with eBay agent. It is not possible to file a UPS cla...

Shipping

I sold 16 pairs of earrings and want to ship it one package, how do a label for that ?

Resolved! USPS ATLANTA DISTRIBUTION CENTER

There is a huge issue at the Atlanta USPS Distribution Center. There has been no movement on my last 3 orders. I spoke with a representative and, as they are saying on the news, expect to experience long delays. It may be weeks before this is resolve...

New default shipping rates email/message

Just received an email that the default shipping rates are going into effect, and will show eBay label discount shipping rates to the buyer. I do not inflate shipping rates, and frequently refund excess charges. Since eBay takes their % off shipping ...

If you ask a question or seek help with a problem -----

At least have the courtesy to monitor the answers and respond to the replies. Many (admittedly not all) are asking for help and then ignoring the responses. Many of us here spend our own time and effort to help. And it all seems like a waste of time....

Shipping funds

ive never received any of the money I posted on sales!!!!

shipping discounts to buyers has this changed?

I have never offered shipping discounts to buyers. I always keep the ebay discount. but on my last sale the buyer paid the same as my shipping cost. I was puzzled . so this was on calculated shipping. I went to shipping preferences then shipping disc...

eBay International Shipping - tracking

eIS shipments no longer have EEUS tracking exclusively. I've seen a few different tracking number prefixes recently including EPG for ePost Global and PBX for Pitney Bowes. eBay is also showing a lot more tracking detail with the new "Step" tracking....

Support's response RE to late scan of my package

I realize some are going to tell me that I need to go to the post office and stand in line and watch them scan my package. Other than doing that, what are my options? I have never in all of my years of eBay since 1995, ever shipped a package late.