Shipping

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Seller Protections are in place for sellers impacted by severe weather

As much of the country experiences extreme winter weather, with many areas impacted by snow and ice, we are closely monitoring conditions nationwide and assessing any potential impacts on shipping and delivery. Our primary concern is that you and you...

eBay Standard Envelope - "Delivered" but not Delivered

I am having a reocurring problem with the eBay Standard Envelope showing "Delivered" when it physically has not been delivered yet. It usually shows up a day or two later. The issue is that some buyers freak out and think that their "Delivered" envel...

shipping

Ebay won't let me use my stamps.

Resolved! $100 item and seller told me didn’t have tracking number

Hi i have a problem, I bought a $100 item here in eBay, and the seller ship the item and told me that didn’t have a tracking number, it’s like 2 weeks ago and now I didnt have my item, the seller told me that the tracking is $3 more expensive and thi...

eBay says I underpaid for shipping label.

I sold a Ghurka backpack. I shipped it out. It was 5 lbs. eBay said I underpaid, and that it weight 51 lbs!!!How do I reconcile this? I was charged over $80.00!

Buyer number

#40395104383629571

How is a seller still listing new items with first class shipping? I only have usps ground available

Basically I am very much aware of the change over from First class packages to ground advantage. I am just baffled because there is a very large seller who sells some of the same items as me (lightweight household goods) and their listings pretty muc...

Resolved! Lots of USPS misdirected packages

Has anyone else seen an increase in USPS Ground Advantage misdirections recently In the last 30 days I've had more than 10 I had one that went from Philadelphia to Nevada to Missouri and finally back to Ohio Took 12 days to make the trip Customers ar...

UPS Fiasco

Canadian Seller here: I need advice. I sold a $1000 item. Due to its size and weight I needed to ship with UPS not Canada Post to the ebay global shipping hub in Mississauga. I have tracking on the package, it is currently at a UPS access point locat...

how to refund some of shipping charges to buyer

How do I credit some of the shipping charges when buyer buys more that one listing.

Can someone explain the paying for shipping process for me? I keep seeming to get in the negative.

So I just sold an item, the buyer paid a 11.00 in shipping and ebay says "Buyer has paid 11.00 for shipping and has been added to your funds. Please use this to purchase a label." When I go to my funds I am negative -1.94. And purchasing this new lab...

ebay stanard envelope

whydidebaychargetwotimesforsameenvelope?

I can't offer multiple shipping methods anymore..

Hi all,I was able to select multiple shipping options from which the buyers could choose what they wanted, but since eBay started showing the 'shipping policy', I can't. And I have to scroll through dozens of these 'policies' to find the one I want t...

seller wants more money to ship

seller wants more money to cover shipping after already being paid.

Fed Ex Lying

I will never use Fed Ex again. They lied about the weight and the package dimensions, resulting in an up-charge. How does a 13oz (I round up weight to avoid issues like this) 9x3x3 package turn into a 2LBS 4x9x4 package? I do not have these problems ...

USPS Shipment Status Not Updating Since November 19 – Need Help/Guidance

Hello everyone,I hope you are doing well.I am facing an issue with one of my shipments and would appreciate your guidance.I shipped an order on November 19th, and the USPS tracking initially showed normal activity — label created, item accepted, in t...