Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Accidentally Made a New Shipping Label?

While I was using the mobile app I was confused with the whole QR code and thought it was something else and accidentally created a new shipping label. Once I got onto my computer I could see the mistake I made and tried to cancel the new shipping la...

can we create a shipping label without sale

Hello, can someone help me how to create a shipping label without any sale or without any purchase?

Your Excluded Shipping Locations Will Soon Be Managed By eBay

Received the following email today: "eBay International Shipping will soon manage your excluded shipping locations We're writing to let you know that starting June 6, your eBay International Shipping settings will be updated to automatically manage e...

eBay Standard Envelope - how a tracking "problem" generated more sales

Like some other sellers here, my eBay Standard Envelopes tend to zip through USPS without issue, scanned end-to-end 99% of the time. I attribute my success with the service primarily to appropriate packing. Recently a buyer expressed real concern ove...

Customer picked up his mail and got packages from me, and the package was ripped opened and nothing.

Customer got package delivered today from usps and the package was ripped opened, is this my problem or his problem.

Shipping

How do i ship item once sold and cost of shipping was paid by customer. What step do i take to send it since they paid cost . Does this include packageing as well.

Date in title caused me not to be able to be eligable for eBay International Shipping!?

So I had a buyer want to purchase several Dune action figures from me. They're in Canada. I made a custom listing for them of all 4 figures they wanted. But when they tried to buy it they got a message that I don't ship to Canada. But I definitely do...

Resolved! Buyer not charged enough on calculated shipping?

Selling a large lot of sports cards. Overshot my dimensions and put 41x28x11 cm or 16x11x5 inches, 5kg total. Put my shipping method as regular parcel Canada post. I put these dimensions into Canada post and shipping will be $21.13 yet buyer only cha...

complaint

Hello, I would like to ask for clarification on where my parcel is. I have been waiting for the parcel since February 15. The status says Delivered, but the parcel never reached Poland. Please help and explain. I would like to add that the parcel was...

FedEx Shipping Fee Adjustments

Has anyone been hit with an additional "handling charge" for putting a box in a poly mailer for added protection? I was recently charged an additional $36 for handling, fuel and residential fee. I originally thought it was because of the dimentional ...

Shipping magazine ads

I have some old magazine ads I think would interest buyers, but I'm not sure how to ship them -- flat, or in a mailing tube? "Flat seems like it would drive the cost up a lot. I know you're not supposed to send advertising by USPS Media Mail, but som...

Correcting address error in the eBay pre- printed label

I sold an item and got the email from eBay informing me of the sale and to print the shipping label. After that, I received a message from the buyer telling me that she made an error in the address and gave me the correct address. I have not printed ...

Possible scam

So I sold some high end Disney collectible recently. I received a message today from a buyer who received their box 9 days ago, yet just now messaging me that the box was damaged and item destroyed. Then requesting I pay half the money back in 1 mess...

You can change the address on a shipping label, but can't change the zipcode?

Had a package returned for "No mail receptable". Buyer now wants it sent to their PO box the next town over. I go to 'get another label' and then 'change address' and it lets me change every field but the zip code, which means I can't change the addr...

I don't understand what eBay says shipping will cost

Maybe I'm overthinking this. But I have a bunch of odds and ends I'm trying to sell, but not enough buyers. Some things aren't even getting views. And I'm convinced it's shipping costs. I don't understand, for example what "Save when you buy a label ...