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Forum Posts
Buyer opened return request but now wants to keep item
Hi all First post here but I've got a difficult transaction and don't know what to do. I sold a large bundle of clothes, but found a defect with one of the tops whilst the listing was still live. The listing already had bids so I could not change the...
Resolved! Buyer issued a return on a non-returnable item due to an untruthful return reason
I am new(er) at selling, but I have always listed my items as "returns not accepted". I have been recently selling expensive items, and just received my first return request. The buyer labeled the item as defective (so that he was able to start a ret...
Return Policy and Ebay Money Back Guarentee
i have found a pair of shoes i really like and in the title of the post it says AUTHENTIC in it. the seller has put that you can not return the shoes back. i saw in the ebay money back guarentee it said if it is not what you bought then you can get y...
Buyer issued a return on a non-returnable item due to an untruthful return reason
Buyer has asked for a refund on an item that was not only stamped as gold , but, also clearly matched the desciption in the listing. Ebay says they get their money back. Why ? My profile is also marked no returns....does that mean anything ? Since th...
Seller won't refund until I remove negative feedback
I purchased an item. The seller was way late getting the item to me in which time, it was necessary for me to buy the same item from another seller. I eventually received the item and returned it to seller and left negative feedback, something I have...
Buyer wants refund...But lack of contact
So basically; I had sold my Wii U. And the Buyer received it on Friday of that Same week.When I sent it off, the item was in 100% working order. Skip forward to almost two weeks of them receiving the item. They message me saying the item doesn't work...
Local pick up
AS A SELLER OFFERING LOCAL PICK-UP, HOW DO OR CAN A SELLER PROVE THE BUYER GOT HIS ITEM? SHOULD I CREATE SOME TYPE OF WRITTEN FORM THE BUYERS SIGNS? WHAT HAVE YOU DONE?
buying an item
I like to buy my products on ebay rather than Amazon because of the convenience to pay with paypal.what i don't like is when i spend my time looking for an item from a respectful seller who offers fast and free shipping,buy the item and the seller qu...
we had problem getting paypal payment authorization as the billing agreement was cancelled.
If you see this error message when trying to pay for shipping label using your paypal: "we had problem getting paypal payment authorization as the billing agreement was cancelled." The solution that worked for me i quit the browser i was using (Chrom...
Resolved! Buyer ask for refund saying it is not described
I sold a Black and Decker 350 amp jump stater as new and in my description I already wrote no box and sent him the item as shown in the picture. Buyer stated that charger was not new and used un-boxed product and wanted a full refund. In my policy I ...
Did you ever noticeably says to inspect returned items-WHY BOTHER
Got this notice today:Once you inspect it, please view the return details to issue a refund right away. Why bother when the seller has to accept whatever is returned even if it is trash. Seems hypocritical of Ebay when they always believe the buyer a...
AN APPEAL ON THE CASE OUTCOME
I had a buyer say that I didn't describe the item correctly ( an old fountain pen). It was a damaged pen to begin with and he wanted me to share in the cost of buying a new cap for it. The damage he described was so small that you could only see it w...
Buyer claims package not received but delivery confirmation says it was delivered.
I had a buyer claim non delivery after 2 weeks from shipping date. Tracking shows that the package made it to the customers local post office but was then forwarded. After checking into it, I found that the customer was the entity that put in the for...
overseas return tracking problem
I shipped a package to Israel,it took 2 months to arrive.Buyer then claimed INAD and open a case with Ebay.He returned the package from Israel and Israel post office tracking shows it has been delivered,but I do not have it.The RETURN status in MY EB...
Seller sent me a return label with the wrong addresses, and I have no option to ask ebay to step in
Hi, I purchased something from a seller and recieved an item that was different from the one pictured, so returned the item. The seller approved the request (which REMOVES THE ABILITY TO ASK EBAY TO STEP IN AND HELP), but sent me a shipping label tha...
