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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Resolved! Buyer requested return, claims it was sent, but tracking info doesn't show it was

I sold an item and shipped it to the buyer. After recieivng the item, the buyer requested a refund, indicating that the item had arrived broken. I accepted the return, created a label, and sent the buyer return instructions. That was 20 days ago and ...

Return item's mess :(

So, sold two cd's, buyer says not up to standard's, his--not Ebay's and wants to return them.Â We went back and forth a bit on emails through Ebay.Â Got his return request for BOTH CD's and i goofed up apparently by clicking the box for accept and no...

Something weird happened

And I’m still trying to figure it out. Ok. I got three sales between Thursday night and Friday afternoon. I was at my lake house so I had to come home early to make sure they were at the PO Saturday. Got home got all three packed and ready. Dropped t...

seller denied recieving returned faulty phone despite usps confirming delivered

Hello, My name is ola, I bought a used HTC phone via ebay more than one month ago, however, I discovered that the phone's mouthpiece was defective. I promptly informed the company that sold the phone to me, and they requested that I should return the...

Zebra label printer

I am adding a label printer and I am having trouble formating the label to print correctly. Can anyone point me in the right direction regarding where I might find the place to change the layout of the label aside from the actual "Print" screen. I ha...

Customer wants to change shipping option after sale is complete.

Hello, how do I follow ebay rules and not provide my paypal information when a customer has purchased and paid for an item with standard shipping but later decides they want to upgrade. Is there a way thru ebay to charge the customer an additional $2...

Buyer claims postman left her order in the rain!

Buyer contacts me Sunday afternoon that her mailman left her package on the sidewalk. Apparently it rained the day the box was delivered (Saturday). I get the feeling she never picked up her package on the front step (tracking shows package delivered...

Customer Opened A Return Case But Hasn't Returned Item

As a long time seller on eBay, it seems that all of my "problems" are those with buyers who have very few feedbacks and purchase items that are $9.99 And, so it goes.This purchaser bought a collection of flat, paperback children's books from me. I CA...

Late Shipment Rate question

I was just going over my dashboard and some concerns about the Late Shipment Rate category. I am shipping the items within the 1 day shipping as stated on my listings. In looking over the items that are hitting on the Late Shipment Rate category all ...

BEWARE of buying Priority Mail Int'l Labels thru eBay & PayPal

USPS offers $200 of insurance at no additional cost on ALL Priority Mail International products.....this includes their flat rate products - and you can see this on the USPS web site....however, if you buy the label thru eBay or PayPal you will get N...

Approved return and buyer wants more $ for packaging

I sold a paperback book to a buyer and when shipping it, I wrapped it up in bubble wrap, put it in a bubble mailer and 2 pieces of cardboard on the side to prevent bending. The buyer received it & opened a return request stating the packaging and boo...

No returns is a joke

This is a joke, I sold a rare coin: 172905601144 "No Returns""No returns" are something that is a joke, I sold a coin in mint condition just to have the buyer wanting to return it. I stated " no returns" when I listed the coin for sale, which is a jo...

shipping refund

Hi,A customer purchased an item from me recently and it arrived cracked. He emailed me and said would I refund him (even though he threw it away). He did send me a pic of the broken item. I refunded him for the total amount. Since the USPS obviously ...

Buyer request a return before I have uploaded the tracking. Now tracking uploaded.

Hello, A buyer requested a return 2 days after paying a buy it now. The product has been ship but tracking was uploaded after. How comes a buyer can request a return if he does not receive it?Reason was: Changed Mind. How do I handle this? It was an ...

return label won't print for buyer

I have had a buyer that got a damaged item and I have asked that they return the item to me. They sent a return request which I approved and selected that eBay generate the return shipping label so the buyer could print it and send it back. They are ...