Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

How do I contact ebay for help with a non-responsive seller

I purchased a car cover that states it is 100% warranted. After 3 months, the cover is peeling all over and smells like it is burning. I contacted the seller twice, sent pictures and they have not responded. ebay website instructs me to select the it...

Resolved! I am not sure is it a scam..

Need some help/advice on an issue I am having. I sold this guy a lot of 29 comic books. The books were absolutely fine when they left my possession. The item was delivered two days ago. Then last night I get an email from the guys saying some of book...

Signature confirmation....pick up at post office?

Howdy all! Was wondering about signature confirmation....if the person is not home to sign, does the choice of picking it up at the post office get offered (with a card at the door)?? I've sold another high priced item to someone who has zero buying ...

Iphone bought not what it was sold as

I'm not certain where this should go but this is a start. We bought 2 phones that were supposed to be new unlocked iphone 7. When I got them I set them aside for a month until our plan ran out. When we took them to T-Mobile to be activated, one activ...

Just sold an item going to Spain and "We have no postal address on file"

I sold an item going to Spain and on the Transaction Details page in Paypal it shows "We have no postal address on file". It is going Global Shipping. Am I covered under Seller Protection if I ship even when no postal address is on file? Thanks.

How long can a return wait at a PO Box for the seller to pick it up?

I purchased an item, but when it arrived, it did not match the seller's description. The posting said I could return it for any reason, so I started a return, shipped it and it arrived to the seller's PO Box 2 days ago. The seller has 5 or 6 days to ...

eBay won't print bulk shipping label

I've tried doing this twice for a combined order - I would normally just print a label for one order and input tracking manually but I'm insuring everything together. I'm able to combine the order and input weight information, but once I submit the l...

How to make return label, with insurance and no specific date

I hope someone can help me with this. I need to make a return shipping label, with insurance, and one with no specific date to send to someone. Ebay's return labels don't have a way of including insurance, and it was an expensive item. I also don't t...

Got scammed with a fake item, need advice.

Hey guys, long story short, I made a stupid mistake in trusting the seller and got sold a fakeSupreme hoodie. The seller sent me pictures of a different item and claimed it as his own. I'm currently going through the problem solution centre with eBay...

Resolved! USPS Damage Claim

I sold an item on here that was definitely On the delicate side. I wrapped in a TON of bubble wrap, fully in tact at the time. A few days later the buyer said it arrived damaged and sent me pictures, it was completely broken. I filed a claim with usp...

Buyer returned an item damaged. Ebay still refunded the buyer

Probably nothing new, but yet again, a buyer damages an item, returns it, and somehow we still have to eat the cost. Not only do we lose the money, we lose the item that is now broken, and we lose the shipping cost for roundtrip service. When will eb...

Fully refunded buyer immediately but never received the item, no response from either buyer or eBay

Hi, Can someone help me with my situation please? I'm a new seller on eBay. I sold my expensive carved jade bangle for 200, almost half the price I paid for originally to a buyer in Texas. The buyer recieved the bangle and issued a refund request. I ...

USPS Begins Automated Package Verification - Fees?

As a seller with mostly "free" shipping offered. I could save a lot of time daily if I simply set every package to 8oz. 6x4x4" and slap labels on them all (as opposed to weighing and correcting each package after I've packed them - I'm often making s...

Seller stalling on refund, language barrier maybe?

I bought an item, turned out to be counterfeit. Contacted the seller to request a refund and return. The seller didn't dispute that it was bogus, agreed to the return, promised a quick refund. I got the message that the seller could not print provide...

Resolved! I haven’t received my item and the seller promised to refund but ..nothing

Hi,I received the product (LCD Screen and Digitizer for LG G3) on 29th of March 2017. For ten days (until 10th of April) the screen was operate smoothly. From 11th of April, i had many issues and eventually the screen stoped working. I informed the s...