Shipping

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Resolved! Buyer wants a refund before item has even been sent despite no return policy.

I recently sold an item and the next day the buyer has requested the item to not be shipped and that they would like a refund. They claim to have changed their mind. When I created the listing, I selected that there can be no returns. I would underst...

ALL snad cases now automatically found for the buyer, admitted by reps and leadership

A while back, a case was opened which was very obviously a buyer remorse case. I do not accept returns because I sell computer software which I describe diligently and I repeatedly say it is the buyer's responsibility to research compatibility, etc. ...

Received item in damaged condition

I received a Next Book 8 with the screen cracked and would not power on. I alerted the seller of my problem and concerns. As to date I have not heard from seller.

eBay making 10% off Sellers Shipping Charges

It is fundamentally WRONG for eBay to make $ / charge sellers a 10% fee for their shipping charges. eBay is the ONLY one making $ on shipping charges! My question to the forum is how do Sellers come together as a large group to get this changed? MOST...

Weird Situation for Return Car Part

So I bought: https://www.ebay.com/itm/Fits-06-13-BMW-E90-E92-3-Series-2Dr-4Dr-Front-Bumper-Lip-Spoiler-Urethane-PU/391622615705?epid=876461311&hash=item5b2e86e299%3Ag%3A8UwAAOSw2GJak7sp%3Asc%3AUPSGround%2190630%21US%21-1&_sacat=0&_nkw=Fits+06-13+BMW+...

buyer making false claims about counterfeit product

Hello,We recently had an issue with a buyer making false claims about us selling counterfeit product, and are hoping someone higher up at ebay actually reads these messages. We are a small family brick and mortar business selling, installing, and ser...

Great Deal Or Scam?

Yesterday when I searched on eBay, I accidentally found this extremely cheap iPhone X. (https://www.ebay.com/itm/323366295700) Without much consideration, I purchased it and paid with my credit card through PayPal. The buyer did ship fast, providing ...

Mail system sucks

I have informend daily digest that comes in my email from the usps. It shows he picture of the envelope who its comming from . So i have some stuff i have ordered and yes paid for all were shipped two weeks ago but yet nothing there no tracking just ...

seller says they will send it but doesn't

So I have been in communication with the seller about sending my item. They said they would send it yesterday and they still haven't, its been 7 days. They said on their auction they stated that it will be sent out 5 days. Well there is no such claim...

Resolved! No longer a registered user

I was trying to contact a seller but the account says it was No longer a registered user. What can I do about the item I bought?

Resolved! Losing Power Seller level for combining shipping?

I am a small but long time seller on ebay--just a hobby, really, to get rid of my stuff. But I lose my Power Seller status when I combine auction wins into one package to save the Buyer shipping costs because my critera precentages on tracking valida...

Resolved! Unsupported Return Policy???

Unwilling i changed all my return policies to 30 days but when i list items, i still get notified about that i list with an UNSUPPORTED RETURN POLICY. Is there anyway to stop these **bleep** notificiations ? Its bad enough to have to offer this stupi...

Seller does not respond on messages

I need to return item and receive my funds. Also need to have some live person to talk about the poor service I am now receiving. Fter years as a customer.

GSP Listing Received Offer from Non-GSP Country

For the sake of not wanting to wait around while I did some research on this, I declined an offer I received for an item I have listed because the "Ship To:" address in the offer was in India. My listing is set to use the Global Shipping Program, I'v...

EBay shipping calculator WAY off!

Thanks to me using the ebay shipping calculator I'm out about $20. they calculated my priority shipment at $14. I ended up paying $28 and $40 once insurance was added. Ups and fedex was also calculated very close to this price when I listed the item....