Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Cancelled return

I decided not to return the Handmade Newborn Sleeping Baby Girl Silicone Doll due to the fact that it cost more to send the doll back, than it did to purchase it. The cost of the doll itself was $82.00 with free shipping where as, to return the item ...

Unethical Buyer Requested Refund Through eBay

I recently had a computer "Professionally" rebuilt for my Daughter's vehicle. As it turned out, we did not need it. I listed the computer on eBay with the company's name that completed the rebuild. I listed the computer at a loss, lessthan half of wh...

Buyer is dissappointed and is claiming that my item does not match the picture.

I think I am being scammed. I took a dumb chance. I was willing to sell to a 15 year old account with only 51 positive stars. I was thinking innocently. The buyer claims the colors do not match the photos and they are disappointed. Any advice?

What are the disadvantages to sellers who do not accept returns?

With all this new return policy craziness, I am curious what adverse effect it would have on a seller who does not accept returns across the board? I understand this would deter some buyers, but does opting out of returns have any other adverse effec...

Resolved! Seller has ghosted

Recently bought a MacBook Pro from someone who I assumed was a late teen/early 20s woman that’s my business. I decided to bid on it at the last second and won. anyways, I know that eBay estimated delivery dates and that sellers don’t really have a wh...

Seller shipped non media as media mail!

Just received a package that was an auction won for 9.50 wth an additional 10.00 shipping fee. I had to pay an additional 2.49 to get my item because the seller shipped non media items as media mail. So I paid ten for shipping when I won the auction,...

Seller misleading

Hey I bought a google pixel about 3 weeks back and it had so many issues. The description said that it works perfectly but the microphone isn't working and I can't even take calls. What's the purpose of a phone if you can't take calls?? And the camer...

I give up. What would you do?

I bought 4 Braun pocket shavers. They were going to be gifts. The 4 shavers arrived thrown in a large padded envelope. One of them was crushed. The shaver was probably ok, but i wasn't about to give someone a shaver in a crushed box as a gift. I cont...

How to receive FVF?

Ebay has changed so much since I had to refund a buyer. What is my first step to refunding the buyer and recieving my FVF? Thanks!!

Seller won't refund after return

I opened a return request because the item was defective. The buyer accepted, but the built in eBay shipping label wouldn't print. The buyer then gave me his own shipping label. The problem is that eBay has no record of this label and that I already ...

International Return Policy

Check your International Returns Policy!It was pointed out in the Open '18 Returns Workshop that a seller had a "generous" International Returns policy of 60 day free returns which prompted me to check my International Return policy.Guess what? I als...

Resolved! Global Shipping Program buyer opt-in

Is there a way for the buyer to be able to opt-in to the global shipping program for an auction where the seller already uses it for some countries? This would definitely add some opportunities for transactions that don't really make sense right now....

invalid address?

Hey I am trying to shop an order to P.R. But the address keeps showing up and invalid and ebay won’t print my labelive contacted the buyer, who doesn’t seem to speak any English, and keeps just writing down the same address that ebay has on file for ...

No Restock Fee Option Forces Free-Labor

I am really sick of eBay forcing terms on us instead of making things optional. Now they have force taken away the restock fee option. If a buyer didn't want to buy from someone who had a restock fee, they always had that option. More freedom and cho...

My dashboard does not show my active and sold and I cannot find anywhere to print shipping label

I was on vacation, and for some reason my summary has changed and I cannot see my active and sold items. I did sell something, and I cannot find anywhere to print a shipping label like I have always done. This is very frustrating, does anyone know wh...