Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

PAYMENT MADE AND ORDER CONFIRMED BUT BUYER CLAIMS PAYMENT NOT RECEIVED - NO RESPONSE FROM SELLER

Good Day, I ordered the two items on ebay and my account was debited successfully for the two items using my debit card. The debit of $428.65 (which was for both items) was confirmed by my bank and NO REVERSAL has been done since. I have since receiv...

Anyone having issues with Ebay relisting?

I had 29 automatic relisting all relist with best offer button attached to it. My issue is I do not want my listings to have make offer on the listings. I had to go through and edit the 29 items to remove the make offer button. This answers my earlie...

Shipping Exclusions Bug for Protectorates

I ran into a shipping bug where Ebay allowed a buyer in one of my exclusions, specifically protectorates to purchase my item and the shipping charge was about $25 more than the farthest part of US. I called Ebay and they agreed it was a bug and they ...

Ebay needs international sellers that sell in the U.S disclose when their returns go outside the U.S

Ebay allows international sellers not to have to disclose anything on their shipping return policies when they ship products from inside the U.S and have a different return shipping address outside the U.S.This is a deceptive practice. When the buyer...

Resolved! Can a US address be created for non-US buyers? (e.g.: www.usabox.com)

Hi everyone, i recently received a message from a US-seller that no items were being shipped outside of the USA. I then found a US postal service website called www.usabox.com, where one can create a US shipping address. Purchased items can be shippe...

How long should I wait to file Item Not Received for international shipping

National shipping has 30 days buyer protection. If item not received after 30 days an Item Not Received should be filed in My Ebay. How long is it for international shipping? Can someone confirm 90 days? The expected delivery date is far past that pe...

How does buyer avoid flat rate shipping charges?

I sold a fishing reel part on a listing which shipping is $2.70 for each part. the buyer bought two parts yet only paid $1 shipping? How is this so? I charge 2.70 because shipping a 1 ounce package costs more than the actual item. The buyer should ha...

Seller no longer exists, item returned, no refund given

I am really struggling to get my refund for an item I purchased in February. There are no links to assist me so hence this discussion. I returned an item the correct way, the seller accepted the return. I sent registered post and the item was signed ...

Resolved! Buyer wanting to return

Hi Buyer bought a used clothing,she says the sleeves are dirty and because I didn't describe it she wishes to return it. I have no return policy. Item was not damaged.Ebay policy is if the item is damaged or not as described. My description was it wa...

How can I postpone shipping at buyer's request without messing up my stats?

A buyer has won and paid for an auction, but asked if I would combine them with other items he has bid on, at the close of their auctions on Friday (if he wins them). I agreed. I guess I could go ahead and purchase the label now, with the postdated s...

The hardest way to get support from Ebay

Hello. Sorry for this but I need to speak out.I bought an item and the estimated delivery was Wednesday, December 26, 2018 - Tuesday, February 5, 2019.So far I have not received anything and in the order details the item does not appear in transit wh...

Buyer opened "Item not received claim" on $200 Item. Tracking doesn't show a Delivery Scan! Help!

Ok, so on March 1st I sold an Item for $200 to a buyer with accepted best offer. March 2nd I ship out the item to his Ebay Verified Address and all is great. March 6th Item reaches his post office and goes out for delivery. Then nothing after that, N...

Change in USPS Tracking Info that may not have good results

I have noticed recent tracking now alerts you as to whether or not the item is on time. Now it states, In Transit, Arriving late Or In Transit, Arriving on Time This calls attention to whether it is late or on time, which may not have good results as...

Afraid I Got Scammed?

Yesterday I had purchased an item from a seller and I checked back to see the status. It says it has shipped (although no tracking number) and I see it in my purchases. However, when I click on the item, it says "We're sorry, the item can't be displa...

Resolved! problem buyer

hi i am new to ebay and posted and sold my first item a couple weeks ago. the buyer didnt pay so after reading all the policies and procedures i opened a non payment. he then paid. every day for the next week i messaged him to inform him step by step...