Shipping

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Seller is known to lie about items being shipped

I bought from a seller until realizing a few days after when doing research that the seller lies about items being shipped and never ships them. What do I do? Am I too late to cancel the order?

Shipping from a seller to a buyer...

I have noticed that sellers don't package their items they sold properly lately. In fact often times I recieve an item I bought and it comes broken from improper packaging. Even when I tell the seller to pack the item well, they simply ignore or don'...

Shipping Tortoises: Fedex Smartpost and DHL

With the new (relatively speaking) Fedex Smartpost and DHL agreements in place with the USPS, Sellers are trying to reduce expenses by utilizing these shipping methods on the back of these two tortoises. Ultimately this is hurting the Ebay experience...

Resolved! New 2019 USPS Postal Rates Details for All Sellers Needed Pronto!!

alan@ebay Good Morning Alan January 27 is just around the corner and the new 2019 USPS rates go into effect. It would be very nice if eBay sent out an announcement with links to the specific changes - the average rate increase(s) is meaningless to mo...

Resolved! Buyer gave incorrect address

Buyer made an offer, which I accepted. Paid via PayPal, and I shipped using ebay. However the address he used was incorrect. Here is the tracking, it's strange. Tuesday, Jan 15, 2019 4:22 PM MIAMI INSUFFICIENT ADDRESSTuesday, Jan 15, 2019 4:17 PM MIA...

Government Shutdown or Ebay Shutdown?

Seeing that I am international seller with my main client base in The USA. I discovered although USPS is working even with the shutdown in place. The TSA is on A skeleton staff at the moment meaning that most incoming international parcels to the USA...

help is needed

I have two cases related to the order of the goods. sellers return money, but do not want to compensate for lost time. how to make them?

I made a boo boo

I put the wrong label on the wrong packages so two of my things went to the wrong people. Both customers have received the packages. What is the best way to get new labels to them or should they send them back to me so I can reship?

Ebay Gift Card Credit Lost

I just spent way too much time going back and forth between ebay and paypal who were pointing the finger at each other for a return of a gift card. Turns out, it's an ebay giftcard that ebay issued a refund on and they have no idea where the money we...

Recent problem with USPS shipping.

Lately within the span of a week and a half I've had 3 shipments through USPS not arrive on time. Two first class and one priority two of which were never scanned and I opened a case on the priority one it and it was just now delivered, almost a week...

Reporting an issue with a buyer

hi I sold a computer to a buyer in Greece and shipped the device and it was well packaged. Where the shipping was economical and delivery time between two to three weeks and after shipping the device you added the tracking number. Ten days later the ...

Where is my money

I no longer have the card and I don't have my refund

Resolved! Shipping

Why do shippers say the item has been shipped? When it's not really all they did was make the label for shipping. I consider shipped means the item is at the shipping facility.

Buyer wants shipping address changed AFTER label printed and money pulled out of PayPal account

Another dreaded case of a buyer not having changed an address after moving. I just received this: "Hello! I bought the (item), and it was only after I purchased it I realized I did not change my shipping address on my eBay account since I moved. Is i...

Media Mail vs First Class Mail - Advice needed

Hi, I sell CD's and have been sending them USPS first class. It has worked out great, most get their CD within 3 days and I think that has worked to my advantage. I used a flat shipping amount. With the new increases in first class especially with Zo...