Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Resolved! eBay Undercharged Shipping

Buyer purchased an item that was listed to charge actual shipping - but the calculator shows a charge of $2.80 for USPS first class mail, but when I go to print a shipping label the cost is actually $5.24. When I look at the actual listing for my ite...

Ordered Aluminium (METAL) window screen; seller sent worthless PLASTIC. How does return process work

I ordered aluminum window screen (made out of metal). I got that cheap plastic stuff that isn't useful even to repair window screens much less for the purpose I need it. (MUST be metal.)As this cost me $75+ I want to know what my options are besides ...

guarantee shipping

I do ship within 1 day but I have NOT enrolled in Guarantee shipping. But you will never guess, all my items say the shipping is Guaranteed. I did not know this, until one of my customers complained the package was a day late (because of USPS) and th...

Out of stock

The last 3 purchases i made have all ended in seller telling me they were out of stock a week later or the seller telling me it was shipped without a tracking number and refunded my money immediately without me even asking.....way too quick for it to...

Seller fraud

I bought robot vacuum from Hong Kong seller. On the next day he sent package, but instead of about 7 kg weight specified in description tracking service shows weight of 145 grams (on chineese customs). Also i've figured that package was sent by e-pac...

Shipping Pricing Adjustments

Hi All,I've had 2 scales fully calibrated and I'm still getting shipping label price adjustment hits.Anybody else going through this?Thanks!

Return Requested

OK enough is enough with this buyer!!! 5am I get a message from E Bay a buyer opened a case against me wanting to return an item ( I do not take returns and selling as is stated in my auction) buyer says they receive item and does not like the way it...

Resolved! What is the policy on seller returning an item he broke?

The TLDR: Someone return a laptop I sold them in a loosely resting in cardboard box. Now it is physically broken in several places. I've been selling on Ebay for what will be twenty years this coming October. Recently I ran into a situation I don't k...

Help With a Return

I recently purchased a product from ebay. I have had great luck in the past and is why I decided to make this particular purchase. When the product arrived it was missing integral parts. I contacted the seller and was informed that the part was proba...

rETURN SHIPPING LABESLS

Why does it cost $10.45 for a return label to be sent to a buyer for a returned item that was said to be not described as such? Clearly on the book I offered for sale, it was in the Item Specifics section, and also in the Item description portion of ...

Media Mail damaged package nothing in it

I have a buyer that is saying she received a ripped up package, proof that I mailed her books, but there is nothing in it and a sticker from the Post Office saying the package was received damaged. She sent me pictures. This was sent media mail, whic...

paquete no recibido

como reclamo un paquete que no e recibido

GSP transaction , wrong items received

Hello to all, This is my first purchase on ebay :I bought a socket (brand new) from a seller in UK , the item have to sent via the GSP - Pitney Bowes to me (Slovenia).When the package arrived it contains two different size and type sockets in brand n...

Is anyone having problems shipping to Hawaii?

I have a customer who's package has "been delayed." Of course the post office isn't telling me why or how that has happened. Just "been delayed." I've not had this happen before with shipping to Hawaii. This item was shipped parcel as it was over 2 l...

Undeliverable-Restricted item!

I bought a nest security alarm system off ebay. And it was confiscated at the Global Shipping Company erlanger, as the item was Restriced! If this is a Restricted Item. Why is it allowed to be listed for international shipping. Why are there so many ...