Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Shipping Pricing Adjustments

Hi All,I've had 2 scales fully calibrated and I'm still getting shipping label price adjustment hits.Anybody else going through this?Thanks!

Return Requested

OK enough is enough with this buyer!!! 5am I get a message from E Bay a buyer opened a case against me wanting to return an item ( I do not take returns and selling as is stated in my auction) buyer says they receive item and does not like the way it...

Resolved! What is the policy on seller returning an item he broke?

The TLDR: Someone return a laptop I sold them in a loosely resting in cardboard box. Now it is physically broken in several places. I've been selling on Ebay for what will be twenty years this coming October. Recently I ran into a situation I don't k...

Help With a Return

I recently purchased a product from ebay. I have had great luck in the past and is why I decided to make this particular purchase. When the product arrived it was missing integral parts. I contacted the seller and was informed that the part was proba...

rETURN SHIPPING LABESLS

Why does it cost $10.45 for a return label to be sent to a buyer for a returned item that was said to be not described as such? Clearly on the book I offered for sale, it was in the Item Specifics section, and also in the Item description portion of ...

Media Mail damaged package nothing in it

I have a buyer that is saying she received a ripped up package, proof that I mailed her books, but there is nothing in it and a sticker from the Post Office saying the package was received damaged. She sent me pictures. This was sent media mail, whic...

paquete no recibido

como reclamo un paquete que no e recibido

GSP transaction , wrong items received

Hello to all, This is my first purchase on ebay :I bought a socket (brand new) from a seller in UK , the item have to sent via the GSP - Pitney Bowes to me (Slovenia).When the package arrived it contains two different size and type sockets in brand n...

Is anyone having problems shipping to Hawaii?

I have a customer who's package has "been delayed." Of course the post office isn't telling me why or how that has happened. Just "been delayed." I've not had this happen before with shipping to Hawaii. This item was shipped parcel as it was over 2 l...

Undeliverable-Restricted item!

I bought a nest security alarm system off ebay. And it was confiscated at the Global Shipping Company erlanger, as the item was Restriced! If this is a Restricted Item. Why is it allowed to be listed for international shipping. Why are there so many ...

EMS stil no tracking update after 13 days

Hi, I sent item as EMS (expected 5-9bussines days to USA) from Bosnia and Herzegovina (Europe), on 12th January 17pm. It was dispatched after just 7 hours from my country. And it's last tracking information I got. Is it possible that USPS doesn't sca...

Resolved! Free Shipping Supplies??

Does Ebay still send out codes for getting free shipping supplies. I haven't received any for months and I'm running short on some!!Just wondering. Thanks Dennis

Buyer ships Item back to the wrong address

Last week I made a sale for a computer processor, it is my personal processor from my system so I knew it was 100% working. The buyer had 0 feedback but we messaged back and forth after the sale so I figured they were legit. As soon as they received ...

Eliminating the "Online Label Record" part when printing a label

In an effort to save ink, I wanted to eliminate the bottom part that was printing out (Online Label Record) every time I printed a label. I couldn't find it thru any of the links on the new shipping label screen. Nothing in help text. BUT.... did fin...

Protection against fraud buyers and eBay seller protection?..

Hi all,I recently got into trouble with the buyer and the way eBay manages these issues.I was wondering is anyone can give me advice how I can protect myself.The story was that a buyer bought earrings from me worth almost 900$. She was aware that I d...