Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

Listing states item will be shipped UPS ground, but tracking says otherwise...

Hello peopleso I recently ordered a Halloween prop here on EBay. The listing states that the item will be shipped via UPS ground. Ok, so UPS will deliver it then, right? Well, after the item was shipped i checked the tracking to find that the shippin...

Resolved! Anybody got the same experience from this seller?

I purchase the item hot towel warmer for $61.74 , it got rusty and damage the towel so I request to return and get full refunds. She reply me to pay $3 compensation and asked me to go to local store to get fix. I still insist to return. Second reply ...

What are benefits for offering 30 days free returns? other than coming on top of page.

can any body explain what are benefits for sellers for offering 30 days free returns?

Resolved! USPS shipped package to wrong address, but buyer isn't even a resident of the actual address

This is a complicated one. I auctioned off an item for $232.50 to a buyer that had a US address, and their eBay profile mentioned that they were based in the US. I then shipped the item through USPS. About a week later, the item is shown as delivered...

eBay won't honor Guaranteed Shipping voucher

I order many items on eBay. Recently some sat Guaranteed Delivery by x date. eBay claims they;ll make it right by giving a $5 voucher on a future eBay purchase if shipping was free. Issue #1: I had an item Guranteed Delivery May 2 (the seller is stil...

Best advice: for a refund or return, do NOT contact seller. Go STRAIGHT to Resolution Center.

From experience I learned that bad sellers have no incentive to take a request for refund or return seriously when contacted directly by the buyer. They know that they are not required to respond unless a case has been opened at resolutioncenter.ebay...

claudio corvalan

hello, I made a purchase and 3 days ago I see this information. "Awaiting Delivery Scan" .......... what does ??? I am not in the place at the moment, and I can not know if my purchase arrived or not .......

Refunded item for non delievery then the item was delivered what can you do?

There was an obvious problem with USPS and the buyer didn't receive item so they opened a case and I promptly refunded their payment. A week later the item was delivered to them, now they want to pay me for it but since eBay seller services are so in...

Resolved! Arrival Dates suggested by eBay

I just had a customer that was very upset because an Economy Package didn't arrive in Maui Hawaii on the date that eBay had in my listing. Is there any way eBay can update the way they figure out their dates? It just cost me negative feedback and a v...

Buyer Changes Mind On Return , Wants Me To Send It Back and Forgo Refund

Hi….I am the seller and had a buyer make a return request for 3 items. She returned the three separately. I refunded two of them but the third was damaged. I messaged her and sent pictures of the damage and she acquiesced to have me send the item bac...

Resolved! Can't mark an item as shipped after printing shipping label

Hi there eBay community members. This is very puzzling to me, and somewhat counter intuitive. For my sold items for which I HAVEN'T yet printed a shipping label I am given the option (under "More Actions") to either Mark as Shipped and/or Add Trackin...

Resolved! I really really really really hate this new print label page!

After much testing, cussing, trail & error and voided labels, I thought I finally had this new label page figured out. Now it's only printing only half a page, the label prints correctly but the adjacent page is missing! I have no idea what is going ...

eBay Shipping won't let me print label dated today

It's just after midnight here and I'm trying to print a label to mail a package later today. However, eBay shipping will only let me select tomorrow or later for a ship date. There's no option to ship with today's date. Anyone else have this problem ...

New USPS Rates on Boxes

June 1st the USPS is charging NOT just by weight, but by the size of the box. Has anyone figured out exactly how to calculate this? Went on USPS sight and putting in dimensions and coming up with some crazy amount ! If it is THAT high I will have to ...

High Shipping Prices- My Perspective As A Buyer and Seller

I used to sell high priced antiques and vintage items here many moons ago. Then Ebay became so ridiculous with their high fees, ever changing rules and seller unfriendly policies. I was always so stressed out selling here. I quit selling on ebay and ...