Shipping
Get the answers to all your shipping questions with advice from long-time sellers.
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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Tracking info update

Update as of 7/2/25:"We have identified a segment of orders with inaccurate tracking events and are working to update these events with accurate details. For Item Not Received cases where we have been asked to step in and help, we’ll place the case o...

User avatar by Community Team Community Team
  • 3353 Views
  • 0 replies
  • 33 helpful

Sold Item returned unclaimed

I sold an item a couple months ago for $40 free shipping. Packaged was returned to me a couple of weeks ago with a sticker stating it was unclaimed and unable to forward. Buyer has not contacted me all this time. I want to repost the item for sale. W...

User avatar by Adventurer
  • 208 Views
  • 2 replies
  • 0 helpful

Buyer purchased a bundle listing and wants to return just 1 of the items. What should I tell them?

The buyer sent me a message asking me to make a bundle listing for them of 8 items from my store. I did so, and the buyer is happy with all but 1 item, and wants to return just that one. I'm fine with that, but the problem is, I marked the listing as...

EBAY PLEASE FIX - transaction profits lost.....

...because eBay automatic returns forced me to refund. The buyer would have been happy with an exchange. I did not change my 6000+ listings in favor of automatic returns. This change was done by eBay without my consent or approval. Ebay automatic ret...

User avatar by Trailblazer
  • 342 Views
  • 11 replies
  • 0 helpful

How to ship from usa

I want to buy things and want to ship from USA. Is there any company or person who can buy on my behalf and ship it to my country and i will pay him through my card. Can any any help me out regarding this issue.

Change of address

In my listings I always include the phrase “I only ship to the address associated with your PayPal account “ because I will not ship to third parties. This weekend I sold an item and afterward the buyer sent me a message and gave me a different addre...

Resolved! Excessive "Packaging" Costs added to Shipping

Basically, at what point or level are costs for "packaging" (which I know are allowed to be added to the shipping costs) get considered as being "excessive" by eBay and how does a buyer deal with a seller who seems to be abusing the system for self p...

User avatar by Adventurer
  • 3443 Views
  • 37 replies
  • 0 helpful

New Bulk Shipping tool

Sorry in advance if I'm late to the party. The new bulk shipping tool is awful. There are too many choices for shipping options displayed in a very awkward format. Some may consider me old but I don't need a font that big to read the choices while I ...

User avatar by Thrill-Seeker
  • 1048 Views
  • 0 replies
  • 0 helpful

Tracking Scam - (a tracked item sent to same city not THE address) enoguh for ebay & paypal

ebay chat room scamWarning this scam is SO simple yet ebaya nd paypal fail(it has just happened again - last happend over a year ago) 1) seller sends an item - to the SAME city (no need to post a parcel) and uploads tracking2) item is not received as...

How does Ebay re-label an international package and assure its accuracy?

Ebay sent my intended package to someone else and sent wrong package to my intended customer in France and now there is a claim against me. Buyer sent me pictures of the box he received and i never used that box and i bought Regional A Box to match m...

User avatar by Adventurer
  • 146 Views
  • 2 replies
  • 0 helpful

Tendered to Military Agent?

Hey guys. Weird question, but I don't know what to think about. I waited for two packages - they were out for delivery just few hours ago. I checked a status later and it shows: tendered to military agent. I just thought that it's the new meaning of ...

Resolved! Excessive shipping charges

I bid on a vintage tapestry (textile wall art),~54"x54", no weight listed. Then I noticed the $99.99 shipping from Austin TX to Los Angeles CA. No method of shipping was included. I feel this is clearly a case of shipping "gouging". Another $850, anc...

User avatar by Adventurer
  • 4603 Views
  • 18 replies
  • 5 helpful

Returning a part

Trying to return a part (5 tries today) and eBay system returns an error and tells me to try again.https://www.ebay.com/rt/TechnicalErrorSystem is broken.

How to ship dry shampoo

Hi, Need advise on how to pack and ship dry shampoo via USPS from CA to NY.Can I use Standard service (USPS First Class Package) instead economy service (USPS Parcel / Retail ground)?Is there any other information that I should take a note?

Global Shipping Programme: settings for GSP-only international sales

I'm an occasional seller in the UK enrolled in the GSP, and would like to sell as widely as possible internationally but ONLY using the GSP. In other words, I don't want to have to handle international shipping myself on any sales. If I set things up...

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