Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

Why do buyers think that sellers have any control or influence over shipping carriers?

Does anyone have any insight on why buyers seem to think that sellers can somehow influence FedEx, UPS or USPS? I don't understand. Once the seller puts a shipping label on a package and gives it to the shipping carrier, there is absolutely zero they...

Resolved! Buyer refused package and sent back without requesting filing a return

I sold an item recently which the buyer paid A$600 plus shipping. I am in Australia and the buyer in the USA. I shipped the item the day the buyer paid for the item. Tracking number showed delivered however the buyer just advised me via Ebay that she...

Received a return package to my address even I'm not the seller

Hello,I need help. Today I received the package from someone. After taking a look at the shipping label that it was a return shipping label. That means that buyer has sent this package back to the seller. The package was sent to my home address and I...

heavyweight from china with an RV tracking code?

"The tracking number of a small parcel usually begins with “R”, "P” or “V” and ends with “CN”UP TO 2KGS."and "for large package The tracking number usually begins with “C” and ends with “CN”"UP TO 30KGS.This is an extract from the chinapost service m...

ARGHHHH! So irritated right now...

On June 26 I had a buyer purchase 3 items. Before it even arrived, I received a return request from buyer in spite of the fact that my listings say I do not accept returns. Following advice I received here (which basically said "accept the return or ...

refund

if a seller cancels a order does ebay release the refund or the seller?

Using retail ground to ship large lightweight package

I have a plush toy that needs to ship in box apprx 20"x13"x12". If I were to use Ebay's shipping, the least amount would cost over $57 to ship from the west coast to the east coast (not happening). The only cost effective method to ship this is USPS ...

Customers package is taking a wild ride across the USA!

I sold an item to a repeat customer on 7-1-19. Shipped to his home in Arizona on 7-2-19. The customer just notified me that the package never showed up and the tracking shows this: Arrived at Post OfficeJul-09-19, 06:44 AM, PETERBOROUGH, NH 03458Depa...

Resolved! Respond to this untruthful buyer? Or just ignore?

Buyer purchase a bra from me on May 16. This was a NWT, non returnable item. Shipping address was :Name of buyer- Guest - NAME OF HOTELAddress of HotelCity in PennsylvaniaToday, July 13, she has sent me an eBay message, saying that she has just retur...

USPS shipping with regional rate box b2

I was reading some old threads on this and would appreciate some up to date infoIf I want to use the regional rate box b2 what do I need to enter for the weight ?Which shipping option do I need to choose to get it to come out correctly ?Thank you

Does eBay keep record of shipping labels?

I bought an item and needed a return. I turned it into the post office but it didn’t get processed till the day of the deadline. The seller called eBay and opened a case and eBay closed the case in their favor. The item was already in the mail. When ...

Yanwen tracking

it seems all of a sudden I need to buy chinese goods somewhere that is not ebay because my experience with sellers from China who ship with a Yanwen is getting stressful it's been over 60 days seller seems to care less paid 11 May, 2019 15:45 AEST Es...

USPS lost my package during a return and eBay didn't give me refund

I started a return on a package over two weeks ago. I tracked the package and everything was normal, and was even shipped back to the original USPS hub where it came from. However, I stopped receiving tracking updates after that. I contacted the sell...

Wrap or shrink too-big USPS label?

I need this item to be securely packed in a box, and want it to weigh as little as possible. At the moment the only boxes I have are small (though suitable for the item I'm shipping) and my shipping label is too big to fit without either folding in h...

Question about shipping

I went print out a shipping label for my item that sold, and there is a message next to " USPS Parcel Select Package" that says, " Buyer Selected." Does this mean that I have to ship using this service? I would be much more cost effective for me to s...