Shipping

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Central US Tornadoes

Seller Protections are in place for sellers impacted by recent tornadoes and severe weather. Our thoughts are with the communities across the country that have been impacted by recent natural disasters. Many states in the central region of the countr...

Can't find tracking # for return

Despite being involved in over 500 transactions, to the best of my recollection I've never head to make a return That changed when I received a $3 item (part of a larger, more expensive order) broken. I sent a picture of the broken item, asked for a ...

How to track a shipment from China?~~

Ordered an item from CHINA.....seller finally sent a tracking number, informed it was by CHINA POST. A quick google shows all sorts of CHINA tracking sites, all have some sort of ADD/ON application to track..not sure how legit these are. Is there a s...

How does guaranteed delivery date change?

I bought an item with guaranteed delivery by Monday, May 13th.Yesterday comes and goes, no item. Tried to report late delivery yesterday, ebay says the item is not past it's guaranteed delivery date.Tried to report late delivery this morning, ebay sa...

New shipping pabel page is a nightmare

The new label page is a nightmare, if I stay with eBay I am looking for a different service, this new page lacks options and is intolerable. There are few options, the latest one says that the seller was requestioning some flat rate box which the ite...

Sell product located in another country

I can sell a product that is located in hong kong. My account is in the US?

HELP

HELLO, I NEED HELP PLEASE, I MADE A RETURN BUT THE SELLER NEVER GET CONTACT, THE INSTRUCCION SAY THAT I NEED TO SELECT THE OPTION IN THE PURCH TO ASK EBAY STAY IN BUT I DONT HAVE THE OPTION IN THE ORDER , WHAT CAN I DO?

Resolved! Seller ignored my cancel request

So I ordered a item (not a bid item) and I realized it wasnt the one I wanted. After 15 minutes I requested a cancel (by default this is utterly dumb. If the item isn't shipped I shouldnt request for a refun and be automatically cancelled just like w...

Seller says one thing, shipping company says another

Hey guys,So I bought something from a seller in China and the shipping method was SpeedPak.Never had a problem before with this. So I check the tracking daily and nothing has change since the 29th of April, so I contact the shipping company and they ...

In transit from 45 days

I have ordered product from USA but yet not delivered in tracking it shows in transit from 40 days. can you please let me know what to do?

Brazilian buyer are reporting new High cost of taxes. Want to return items / 2 costumer same day

I did not have a problem like this before that two buyers at the same day ask from Brazil that want to return the article because they do not want pay the taxes that are high, unpayable . For a pair speaker of $39 ( taxes are $200) and for a radio $9...

Refund

Why after 30 days the refund doesn’t appear in my account bank if it was my original payment?

What happens when we can't buy and print labels due to major internet outage?

I can't buy labels on eBay. I would go through PayPal or USPS, but both sites are also down. Will there be strikes against my account for shipping late?

Resolved! Buyer is from UK, but wants item shipped to Atlanta, GA with free shipping

I am in US, buyer is in UK. They would like to purchase my item, but have me ship to an Atlanta, GA, address. Shipping in US is free, per my listing, but since she is purchasing from the UK how does she take advantage of the free shipping to Georgia?

There is seller protection but there is not ? Please Help

trinton@ebay what is solution of this? if buyer managed to get money through paypal and even case is closed in seller favor ??? meaning of resolution ?if buyer managed to get money after resolution from ebay. what kind of protections sellers have her...

Sent wrong item, returned, address incorrect vacant

i purchased a $2,100 watch on eBay. After waiting 13 days the seller finally shipped the item. I had already opened an item not received. Finally received, after the window, but was disappointed in that I was given a 40MM case size and not the 47MM c...