Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Buyer Never Accepted Package

Hi everyone, hopefully I can get a few pieces of advice on this: I sold an item on 5/21. The buyer had paid the morning of 5/22 and I shipped the item that afternoon. On 6/22 (an entire month later) my shipping partner calls to inform me that UPS is ...

Lack of carrier scans..........again

Has anyone ever heard a good explanation on why Sellers are penalized for lack of carrier scan? I ship my items-then wait for the tracking number to be indexed into the USPS site before adding it to the sold item. My seller rating dropped this past r...

Fake tracking and ebay guarantee

So I made a purchase from a Chinese seller June 7. The item was estimated to arrive by June 21. The tracking immediately updated on June 8th but had no activity since. On June 22 I checked and noticed the seller has put his feedback to private and th...

Can a seller have a shipping cost listed but in description have buyers inquire for shipping?

My question is: if some one has an item listed and they have $xxx amount for the item plus $xxx amount for shipping listed can they still have in the description to have buyers message them for shipping inquires? Would they be able to send additional...

Return to Sender - buyer wants mailed to another address

Sold an item and shipped it out priority mail. It came back as return to sender. I messages the buyer and let them know. Buyer is now asking if I want to mail it to another address. They have 100% positive feedback but I am a little sketched out. Cer...

Local Pickup Scam or Just Ignorance of System?

So this is the second time in recent months I have had this happen to me and I believe it is a scam that is being perpetrated by some Buyers to try to extort free shipping from Sellers offering an item for Local Pickup Only. At the least, it shows th...

How to reverse a refund issued?

A buyer demanded refund due to delayed USPS shipping. It got delivered to buyer's post office in "waiting to be picked up" status. I requested the item to be sent back to USPS, as postal worker tried to retrieve the package, it got picked up by buyer...

wants me to return after i already got refund and is threatening me

i bought a lipgloss off a seller for $7 and didnt even get tracking, well i got it today and it looked old like it was sitting so i contacted the seller and told them it looked old and sent a photo proof and asked them to fix it. they said they would...

How to get a refund for shipping label scanned but not delivered

Hi all. I have a little problem with getting a refund. I bought a label on eBay then went to the post office and asked the postal worker to weigh the package. She scanned the label and I said, no, I just need it weighed. Well, it wasn't adequate post...

Weird Tracking Number - Says "A Tracking Number was Provided" and Nothing More.

Hello everyone, first time buyer here, hailing from Brazil. So I bought this small item, paid ASAP using credit card on the 19th of June. On the 21st, the seller marked the item as shipped and provided me with this strange looking tracking number... ...

need help

i accidentally left something in my cart while purchasing something else, i realized my mistake and messaged the seller 4 minutes after purchasing. they upright ignored my messages and shipped the item anyways. i have no source of income as of right ...

How I got SCAMMED by somone in Pakistan and EBAY REFUSED to HELP a Long Term User with 1500 Feedback

I learned the hard way never to buy any rough or finished gemstone material from the Swat, Pakistan areas. They have skillfully mastered Photoshop and every stone was not near as nice as pictured on ebay. Then I got scammed by a dealer who sent me ju...

Buyer refusing to return item after refund is processed

Last November I sold an item on eBay. It arrived to the buyer damaged so they requested a return and refund. I processed the return via eBay which includes a shipping label. Maybe it is my mistake, but I also processed the refund before receiving the...

Advice on Global Shipping problem

Good morning,I do not sell a lot via the GSP, but like how easy it is. I sold a vase to a customer in China.The vase was about $400. I had it packed by a shipping service due to the size, 19" and the price.We the buyer received the vase and messaged ...

Where is my package

I ordered an item from the USA and it is currently being shipped to the Netherlands with USPS first class mail. The tracking website says:"Your item departed a transfer airport in INTERNATIONAL, MIAMI, UNITED STATES on June 19, 2019 at 7:49 pm. The i...