Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Advice on Global Shipping problem

Good morning,I do not sell a lot via the GSP, but like how easy it is. I sold a vase to a customer in China.The vase was about $400. I had it packed by a shipping service due to the size, 19" and the price.We the buyer received the vase and messaged ...

Where is my package

I ordered an item from the USA and it is currently being shipped to the Netherlands with USPS first class mail. The tracking website says:"Your item departed a transfer airport in INTERNATIONAL, MIAMI, UNITED STATES on June 19, 2019 at 7:49 pm. The i...

My Days of Ordering from China are over.

No mas! Recently I ordered something from China. 2 different items, 2 different sellers. Both items were SUPPOSEDLY delivered by Speedpak. No USPS tracking information, so you can't actually see which carrier made the supposed delivery. I have a secu...

USPS Click-N-Ship Label With "Carrier -- Leave If No Response"

Oddest thing that has me baffled. As mentioned elsewhere, I messed up and shipped a tablet that was Factory Reset Protection locked after I reset it. Buyer was totally cool, still wanted it, and I had him ship it back to me, I unlocked it, and just s...

Refund and tracking

Here is my problem 1) I sold an item2) Buyer choose economic shipping - it can take 4-8 weeks according to Polish post - there is still two week left3) Package is from Poland to Canada4) Hasnt been updated on tracking since it left Poland on May 6 No...

Resolved! Global Shipping Program

This message is in my notifications on my dashboard.Your seller performance status is at risk in the global program. I only offer global shipping on a few items, but haven't sold anything in GSP in a couple of years. How can I be at risk? How do I fi...

Resolved! Upgraded to the Global Shipping Program

I have just went international. After researching the pros and cons, I felt it was extremely necessary to do so. One reason that enticed me was the possibility of increasing sales up to 15%. Well, that and the fact that all you have to do is ship you...

Sold a solar calculator - pics show its display - buyer says it doesn't work - wants refund

Sold a TI-35 solar calculator - took 2 pictures of the display and included them in the listing. I indicated no returns in the listing. The calculator worked prior to shipping to the buyer and they are saying it doesn't show any display, even in brig...

Is there a way to offer free shipping internationally?

Whenever an item sells over $400, I offer free shipping. However, it's only within the U.S. Is there a way to offer free shipping in the U.S. and internationally? Thanks!

HAS ANYONE FILED A CLAIM USING SHIP COVER INSURANCE?

Have some damage on a sale for $400. It was mailed via USPS Priority which included $100 of insurance. In addition, I purchased $300 insurance from eBay's Ship Cover Insurance. I figured out where to file a claim, and have read their T&C's. Has anyon...

USPS failed scheduled pick up twice for return item.

Twice I have scheduled a pick-up for USPS to come to pick up an item that I was returning and twice they have failed to pick it up without any alert. They were first supposed to pick it up at my mailbox and then my doorstep, but did not. The return i...

Complicated Situation

I’ll try to keep it simple... US buyer purchased item from me the seller here in Canada. I state “standard international shipping” on the item. The item included free shipping. Meanwhile, they accuse me of either not sending the item or scamming them...

Resolved! lost a lot of parcels

Recently, many of the goods I ordered have disappeared during delivery. I can not say why this is happening, but it has become widespread. And although my guilt is not in this, I don’t know - should I continue to make orders?

PACKAGE RESEARCH CASE CREATED - What Mean???

What does this mean? Do I need to do anything? This is the tracking status for a USPS Priority Regional A box shipment. I have been to 3 county fairs & a goat roping contest & I ain't seen anything like this before - need some help/insight. Thanks in...

Returning a wrong item, but seller not accepting due to high (true) value on shipping invoice.

I bought some lights from china for about 300 dollars. The wrong lights were sent to me, so I asked seller why, but seller refused to accept any mistake and said basically go ask ebay to step in as they did nothing wrong. Well after the wait period, ...