Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

The seller has printed the label, didn't send the item, and has probably lied to me. Should I worry?

So, I bought a coat. The seller has 99.6% positive ratings, has sold thousands of things and been an Ebay member for over ten years. But the last feedback was negative. It said the item never arrived. I thought it wasn't a big deal, because it only h...

From USA to Russia thru Tokyo and Dubai???

We're in New Mexico, which contrary to what some people's believe, is part of the United States. Sold something to an address in Moscow on 2/15, mailed 2/18. Departed Chicago 2/23. Not listed as ever arriving but it departed Tokyo on 2/25. Processed ...

Buyer want to return an item that has no issues

Hi,I have customer who wants to return an item that he says is "not new". The item is NEW. He says it does not have tags on it. He agreed to receive the product out of the package to save on the shipping cost - I corresponded with him on this. My auc...

Unable to issue a refund

I have been trying to issue a refund for a few hours now but cannot, everytime I get to the last step of the process I get an error message saying there was a problem issuing this refund. I have tried from my desktop as well as the ebay mobile app on...

Ebay customer support "phone support"

Why is customer support down? Why when i go to checkout with almost any item it blocks me? Are they stopping all sales?

Buyer Returned Item Damaged Can't Contact eBay - answering phone refused over coronavirus?

A buyer opened a return which arrived today - with damage. If I don't refund right away, eBay will give full refund. I tried to call eBay, but they have disengaged that service because of the coronavirus. I am trying to understand how answering phone...

I didn't receive the Item, and Seller is not responding

Hi There, I was hoping someone here could help me, Im kind of new to ebay.. I did a purchase of a Drone SG907 from Seller back on December 16, never received the item, Tracking number did not update at all so I contacted seller but was not responsive...

Never received a refund!!!

I recently made a purchase & had to return the item of which I returned the same day . Feb 29 2020 . ebay was to handle this for me & has not. held up to their policy. I was to receive my refund March 10 in the amount of $51.00.I have tried calling e...

handling a return after ebay case closed

I got an issue here. I sold out a high-end camera two months ago, for $1950. The buyer is in Korea, and I'm sure that he was using a forwarder. He opened an ebay case near the end of the 30 days protection. He said the camera screen doesn't work, but...

Buyer put Apartment Number in address line number 1??

Hi all, I have an item of high value that I am planning to ship out. My buyer put their address correctly in all parts except for one. For address line one, the address is for example... 123 ebay street #34. The "#34" represents her apartment number....

Uh Oh ... Pennsylvania Shutting down ...

Gov. Tom Wolf orders statewide shutdown over coronavirus The shutdown will be in place for two weeks, said Wolf, who urged residents to “stay calm, stay safe, stay home.”While the final details will unfold over the next day or so, suffice it to say t...

USPS Delays? Two packages delayed per tracking.

I have 2 USPS First Class Packages for which tracking says "in transit, arriving late". That's the only information given. I rarely see this, and 2 at a time is unusual. I'm not making claims or predictions about USPS delays during this Coronavirus t...

New Ebay Shipping Labels: Free Shipping but Buyer Selects Option

Ebay changed their shipping labels again. I offer free shipping on all my items. Most weight less than 1lbs.I price my items according to how much freight may cost me.Why would I list an item for $7.00, that will cost me roughly $3.50 to ship, when t...

Resolved! Post Office is at fault for pkg going missing in shipping

I sent a pkg to Michigan on Feb. 18 and last track was in New Jersey Feb. 23Since Feb 23 - the pkg has been "in Transit to Next Facility" I did contact & fill outthe USPS form for assistance after 14 days of no delivery (or tracking update)The pkg is...

Shipping rate table - non USA

Hi all!I am trying to creat listing on ebay.com, but I am alocated in the Netherlands. So I cannot create Shipping rate table for domestic shipping within the Netherlands. Is there any way to do so?Please help!