Shipping

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Seller Protections are in place for sellers impacted by severe weather

The United States is currently experiencing severe weather across multiple regions, including the Pacific Northwest, Great Lakes, and Northeast. We are actively monitoring conditions and assessing potential impacts to shipping and delivery operations...

USPS Insurance Claims

Hi to all!We wanted to share some info with our fellow sellers so that you can protect yourselves in the future. We shipped insured glassware that was broken in transit. The buyer sent pics and asked for a refund. Rather than having her submit a requ...

Resolved! Made an error in setting up shipping on sold item!

I went to the post office today to ship an item I'd sold. I was told that the weight on the shipping label was wrong, and that it was also labeled to ship media mail and was not media mail... How can I change the shipping label to update these errors...

Resolved! Not sure how to handle.

So I purchased an item on 3-22. One reason I bought from eBay and this seller was the shipping. It estimated arrival 3-26 to 3-30. So on 3-25 I noticed it wasn't shipped(I know they still had time) but I shot a message and asked if they knew when it ...

USPS Parcel Select Ground Missing From Label Printing Options

Buyer selected Parcel Select Ground in checkout but the option "as buyer selected" shows Media Mail instead. That option is no where in the list currently when printing a label. I do see at the top that it states "Some international delivery services...

Changing dimensions package stops postage purchase

Today a new purchase your postage page came up. When you change dimensions of the package the postage button grays out and does not allow you to purchase the postage. When i open the item to ship the dimensions are 1x1x1 and i need to put in the prop...

Partial Refund Tool Failure

Just experienced a massive loss when a buyer returned the following to me with components missing: https://www.ebay.com/itm/193380293519?ssPageName=STRK:MESOX:IT&_trksid=p3984.m1561.l2649 I offered Free Returns for 30 days which, according to eBay's ...

My Current Conundrum With An eBay International Standard Delivery Shipment and Case

Hey gang, I'm coping with a case from a buyer in France that is now pending in the Resolution Center of my account. I shipped the order using eBay International Standard Delivery on March 6th and the last scan was on March 12. The buyer opened a case...

close a return request as a seller - Ebay customer service no available

Hi there, Does anyone know how to currently close a return? Customer has not shipped it back and it's way past due. I called customer service, but no one is answering and I don't see a place to email them to get this resolved. Nothing in my 'resolve'...

USPS Priority Small Box Received Empty By Buyer with Black USPS Stamps (SCAM?)

Greetings,I feel I am being scammed. My buyer stated to me that he received my USPS Priority Mail (small box) empty. On the outside of the box, a black ink stamp which was mostly illegible had 3 lines. Item "Received un-damaged," "Item received damag...

Resolved! I am a seller in Israel

That means I am shipping from Israel to wherever the buyer is. Yet all the options for shipping appear to assume I am shipping from the US. How do I define shipping costs when selling from a non-US site? Thanks

Why ebay, Why?

So now buyers have 35 business days or TWO WHOLE MONTHS AFTER THEY OPEN A RETURN TO SHIP AN ITEM BACK!!!!!!! They should be at home all ready! They are not traveling! All they have to do is let the mailman pick it up. I have never said I am here to c...

Calculated Shipping is always less than actual shipping through eBay

Hey community! I just started listing a bunch of little things, and I've sold a handful of items using the "calculated" shipping option, but what's happening is the item will cost a few more dollars to ship then what they paid for. I enter in all det...

Limited shipping carrier hours makes meeting shipping metrics onerous. Help, ebay.

I ship most of my over 6 lb items, especially those going 500 miles or further, via FedEx Ground or Home Delivery, cheaper for those shipments than USPS. I can tender them 7-8 minutes from where I work to FedEx Office. I set up my listings for 2 busi...

Is the Global Shipping Program suspended?

Has the GSP been suspended because of this flu? Other online businesses are still working in their warehouses like the one who's named after that big river. I had an international sale last night and usually when I go to send an invoice I get a messa...

COVID 19 Seller Remorse Returns

I am starting to get hit with returns on large items and believe it is kind of problem we have never seen till the COVID 19 Virus. I would like to call it the COVID 19 buyer remorse panic return. If this is the beginning of it this could put us all o...